Technology & Digital

Manager - Technology Services

110571

You will lead regional technology enablement and service-delivery efforts across the firm's Middle East and Africa footprint.
  • Dubai

You will work particularly closely with Dubai-based technology operations, vendors, logistics partners, device-flow owners, and service providers.
You will maintain a clear and visible engagement rhythm with Saudi Arabia, partnering with Riyadh and other Saudi stakeholders to ensure service quality, escalation coverage, and technology priorities are addressed with appropriate senior attention.
You will be part of the Workplace Technology Management / Technology Services & Support ecosystem, working across Middle East and Africa to strengthen technology enablement, service delivery, and operational consistency. You will partner closely with regional technology leadership, office leaders, Technology Success teams, product and journey teams, support teams, procurement and vendor-management partners, finance and compliance stakeholders, and local IT colleagues across priority markets.
You will collaborate with senior leaders to provide practical technology advice, bring local and market insights into the regional technology agenda, and ensure colleagues experience reliable, effective, and modern technology services. You will build trusted advisory relationships with the office leaders, functional leaders, senior stakeholders and regional technology colleagues.
You will monitor service trends, colleague feedback, adoption metrics, incidents and recurring issues to identify improvement opportunities. You will also provide clear reporting and insights that support leadership transparency while ensuring regional technology services align with firm standards.

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
  • Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
  • A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
  • Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
  • Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

  • Bachelor's degree preferred, or equivalent relevant experience in IT, technology enablement, service management, technology operations, or a related field
  • 8+ years of relevant experience, including regional technology leadership, service delivery, technology enablement, or operational leadership in a complex organization
  • Demonstrated experience working with senior stakeholders, office leaders, vendors, distributed teams, and multi-country operating models
  • Strong understanding of enterprise technology services, workplace technology, collaboration tools, hybrid working needs, service operations, vendor coordination, logistics, and device management
  • Experience with technology adoption, change management, colleague experience, stakeholder engagement, and service improvement
  • Ability to manage technology risks, service escalations, compliance expectations, and operational dependencies across markets
  • Strong analytical, communication, facilitation, and interpersonal skills
  • Ability to navigate ambiguity, exercise sound judgment, and operate autonomously at Green-level scope
  • Strong service orientation and colleague-experience mindset, with the ability to translate business needs into practical technology actions
  • Ability to coach, mentor, and build capability across local and regional technology colleagues