Global Helpdesk Intern - Graduate program
110428
- Prague
You will have a unique learning opportunity to combine part-time work and studies in your final year of university.
You will join a dynamic and diverse team where your voice will matter. With the help of a dedicated buddy and through various connectivity and learning sessions, you will have an opportunity to form productive relationships with colleagues as you problem solve their technological and logistical challenges.
Through the course of the graduate program, you will learn to provide technical support to an internal audience in a varied IT environment, ensuring outstanding customer journey experience and contributing to continuously improving our IT Support services.
You will help firm members get their business technology up and running as quickly as possible. You will provide premium IT support to colleagues and resolve complex technical problems with timely and effective solutions by leveraging our email and chat channels. You will troubleshoot issues with Mac and Windows OS, standard IT applications (e.g., Office 365), network connectivity, mobile technologies, hardware issues related to laptops and mobile phones, and more.
As part of this experience, you will collaborate with other internal IT service and product teams on a daily basis and continuously contribute to the creation and improvement of knowledge as issues/solutions arise. You will have exposure to our technical labs and help product teams test the newest releases in technology and hardware.
You will thrive in a collaborative work environment and take responsibility to handle problems through completion, thus forming trusted relationships. You will go the extra mile to resolve a problem and take every opportunity to learn and expand your soft and technical skills.
Our environment will allow you to grow and develop in several different areas depending on your motivation and skills.
Your work will help internal consultants and support staff stay productive by troubleshooting and resolving a wide variety of IT needs, predominantly via e-mail and chat. You will work in a global team sharing a common understanding of a "client-first" oriented work environment, ensuring colleagues can focus on delivering impact for our clients.
You will join our Prague office as part of our One Global Helpdesk (OneGHD) team, a pivotal group within McKinsey's global IT organization. You will work with internal consultants and support staff by troubleshooting and resolving a wide variety of IT needs, predominantly via e-mail and chat.
This opportunity requires full-time availability during the onboarding process of 4-6 weeks. After the onboarding process there is possibility to work part-time on a flexible schedule.
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
When you join us, you will have:
- Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
- A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
- Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
- Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
Current University student in penultimate or final year of studies (2026/2027/2028 Graduation Year)
Good knowledge of Windows 11 or Apple OS (familiarity with native OS Applications and tools)
Knowledge in one or more of the following areas: VPN, Microsoft Office, Outlook and Mobile Devices (understanding the concept and basic functionality)
Curiosity and desire to learn new skills and to extend own knowledge about new IT technologies
Interest in IT / customer support
Strong problem solving and troubleshooting skills (ability to conduct research for the technical solution)
Highly adaptable and open to work on critical or new tasks, taking them to a final resolution
Demonstrate a collaborative style and the willingness to help others
Distinctive customer orientation combined with a strong sense of ownership
Strong team spirit with the ability to work in both local and virtual team setting
Excellent written and verbal communication skills in English