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Article

How COVID-19 has accelerated changes in the B2B sales landscape in Brazil

– New analysis makes it clear: The digital revolution is a huge leap forward for B2B sales in Brazil.
Podcast

2020 season recap: Building and scaling new businesses

– Listen to learnings on business building from The Venture’s 2020 episodes.
Article

DTC e-commerce: How consumer brands can get it right

– Consumer brands need to make direct-to-consumer economics feasible and the customer experience seamless.
Podcast

Holiday shopping in 2020

– Consumers, longing for normalcy and eager for something to celebrate, plan to spend money during the holidays—but differently... from the way they have in the past.
Article

Think fast: How to accelerate e-commerce growth

– The most critical tools in successful e-commerce expansion are customer-centricity and a test-and-learn mindset.
Article

The conflicted Continent: Ten charts show how COVID-19 is affecting consumers in Europe

– European consumers are emerging from lockdown at their own pace—and with new priorities that include personal safety and... social values.
Article

Beyond COVID-19: Charting the road to recovery for South African insurers

– Seven big moves could help insurers navigate the crisis and thrive in the long term.
Podcast

Stressing customer obsession: A conversation with Sequoia Capital’s Pieter Kemps

– Start-ups fail for all sorts of reasons, but those that succeed constantly think about the customer journey, use technology to... remove friction, and find new ways to delight their customers, according to an investor with a legendary venture-capital firm.
Article

Turning private labels into powerhouse brands

– Consumers have recently been snapping up private-label goods at grocery and mass retailers. Will this trend last? Only if retailers... develop a compelling private-label strategy and operating model.
Article

The three building blocks of successful customer-experience transformations

– Meeting new consumer needs and expectations is critical to post-COVID-19 business success. Here’s a proven formula for upgrading... customer experience.
Article

Coping with the big switch: How paid loyalty programs can help bring consumers back to your brand

– The demands of the pandemic have challenged customer loyalty and increased the value of paid loyalty programs for companies that... do them right.
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