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Consumer Insights & Analytics

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Podcast

Holiday shopping in 2020

– Consumers, longing for normalcy and eager for something to celebrate, plan to spend money during the holidays—but differently... from the way they have in the past.
Article

Think fast: How to accelerate e-commerce growth

– The most critical tools in successful e-commerce expansion are customer-centricity and a test-and-learn mindset.
Survey

Survey: US consumer sentiment during the coronavirus crisis

– As American optimism continues to recover, consumers remain worried about spending and safety during the ongoing COVID-19 crisis.
Article

The conflicted Continent: Ten charts show how COVID-19 is affecting consumers in Europe

– European consumers are emerging from lockdown at their own pace—and with new priorities that include personal safety and... social values.
Survey

Survey: APAC consumer sentiment during the coronavirus crisis

– Consumer optimism in APAC is highest in China, India, and Indonesia, where consumers continue to expect a quick recovery from... the effects of COVID-19.
Survey

Survey: Indonesian consumer sentiment during the coronavirus crisis

– Indonesian consumers are optimistic about their country’s post-COVID-19 economic recovery, but remain mindful of how they... spend their money.
Article

Getting acquainted with a more mindful Australian consumer

– COVID-19 is reshaping the emotional needs of Australian consumers and, subsequently, their purchasing behaviour.
Survey

Survey: Chinese consumer sentiment during the coronavirus crisis

– Chinese optimism has improved to the highest level since March. Most Chinese consumers expect their routines and finances to return... to normal within three months.
Survey

Survey: Indian consumer sentiment during the coronavirus crisis

– Indian consumers’ optimism in the economic recovery has improved steadily, reaching levels last seen in mid-April.
Survey

Survey: Japanese consumer sentiment during the coronavirus crisis

– While most Japanese consumers continue to feel mixed about the economy, pessimism has decreased from a high of 50 percent in early... April to 31 percent.
Survey

Survey: South African consumer sentiment during the coronavirus crisis

– Despite national restriction levels easing, consumer sentiment in South Africa remains mixed, with a majority of consumers uncertain... about the economic outlook.
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