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Article

Cashing in on the US experience economy

– The time may be right for private equity to reach for experiences.
Report

Renewed optimism for the fashion industry

– After a challenging stretch, has fashion turned the corner? Things are looking up, but the rebound may be uneven, says this year’s... The State of Fashion report.
Video

The Philippines growth dialogues: Anders Bärlund, Jose Miñana Jr., and Christopher Po

– In the second installment of this series, three business leaders discuss important recent trends in the consumer sector.
Report

Double-clicking on the Chinese consumer

– A rising post-90s generation is emerging as a strong engine of consumption, in one of four important new trends in the Chinese... consumer landscape.
Report

Black Friday report 2017: Consumer sentiment is riding high

– This report provides a detailed snapshot of consumer shopping intentions and potential behaviors for Black Friday.
Article

What shoppers really want from personalized marketing

– What customers want and what businesses think they want are often two different things. Here’s what customers are looking... for.
Interview

Using data to get personal with consumers: An interview with Julien Boudet

– The benefits of personalization at scale require understanding what “triggers” are and how they really work.
Article

Consumer sentiment around the world: Trending upward

– In many countries, consumers felt less financial pressure in 2016 than they did the year before.
Article

Mastering the digital advantage in transforming customer experience

– Digital services and operations are raising the competitive bar in every sector. To capture the opportunity, incumbents should... embrace a new operating model that dramatically improves the digital customer experience. Here’s how.
Report

Black Friday shopping report: Consumer habits are changing fast

– A new survey suggests stores will have to offer more than just discounts to compete with digital over Black Friday.
Article

Meet today’s American consumer

– US consumers feel better about their financial situation than they did a year ago, but they’re still hesitant to spend too much.