Featured Insights
Five big tests for Australia’s productivity agenda
Article
The productivity imperative for Australian general insurance
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In the face of challenges, Australian insurers can look to global peers for inspiration in raising their own productivity.
Collection
Reinventing the world of work
The world of work is changing. Events over the past few years have forced leaders to re-evaluate how they attract, develop, and retain talent, with people-first strategies at the forefront for developing healthy workplaces.
Article
Brokering growth in the mortgage market
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Here’s a playbook for banks looking to compete—and collaborate—with mortgage brokers in a changing market.
Article
Virtual hospitals could offer respite to overwhelmed health systems
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A shift to more-accessible, cost-effective virtual-care models could mitigate increases in healthcare service demand, expenditures, and patient dissatisfaction.
Featured case study
Kiwibank: Building a better bank for the future of New Zealanders
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Kiwibank made a pivotal decision – to embark on an ambitious plan that would see it improving and thinning out its legacy tech to add value and improve customer and team experience right away, while simultaneously accelerating its transformation by building a mostly new tech stack to the side, leveraging modern, cloud-based capabilities including a new core banking platform, Thought Machine Vault.
Featured blog
Blog page - Office
Blog Post
How AI is Revolutionising Customer Experience in Australia and New Zealand
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Customer experience (CX) has become a critical differentiator in the rapidly evolving business landscapes of Australia and New...
More Insights
Interview
How Toll transformed procurement into an enterprise value driver
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What does it take to lead a procurement transformation that delivers lasting impact in a world where the function is asked to...
Report
Generative AI and the future of work in Australia
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Advances in generative AI have accelerated Australia’s automation opportunity. If implemented well, these technologies...
Article
Supporting resilience and preventing burnout in nonprofits
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The nonprofit sector in Australia faces a high rate of burnout, but employers can reduce the problem by improving workplace mental...
Article
Into all problem-solving, a little dissent must fall
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In today’s interconnected business environment, companies won’t be able to solve problems effectively without encouraging “contributory...
Article
Has mining lost its luster? Why talent is moving elsewhere and how to bring them back
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A well-managed, motivated, and trained workforce has been a core driver for productivity and safety in mining; an unprecedented...
Article
Introducing the Australian Consumer Loyalty Survey
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Consumer-facing organizations in Australia can overcome declining consumer sentiment by investing in their loyalty programs.
Interview
Lessons in leadership: Making government “a great place to work”
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David Thodey has led successful transformations across Australia’s public and private sectors. He recently sat down with...
Interview
In the boardroom with Alison Watkins: CEOs, boards, and leading through crisis
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Alison Watkins, who is a board member of CSL, the Reserve Bank of Australia, and Wesfarmers, believes that there is growing alignment—and...
Executive Briefing
Should I stay, or should I go? Australia’s nurse retention dilemma
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One-fifth of Australia’s registered nurses say they intend to leave their current role in the next year. Avoiding major...
Article
Transforming government in a new era
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How engaged public servants, enabled by technology, can deliver better outcomes in a time of disruption.
Interview
You can’t move too fast: A conversation with Andy Penn
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As CEO of Telstra, Andy Penn reinvented the company’s product offerings, digital capabilities, overall structure, and performance....
Acknowledgement
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