Jackson Health System is Miami-Dade County’s safety-net health system and one of the largest public health systems in the US. With seven area hospitals, it provides essential services to a broad and diverse community, ensuring access to care for all county residents, including the uninsured and underinsured. In 2022, Jackson underwent a strategic and financial planning process that found it was financially healthy—but that business as usual would lead to a shortfall in the coming years. Jackson would need to combat industry margin pressures, such as inflation outpacing insurance reimbursement rates and rising staffing and supply costs.
That same year, Jackson Health partnered with McKinsey on a transformation that would realize $160 million in annual margin improvement—without layoffs.
Learn how Jackson redesigned its workflows, leveled up its technology, and built capabilities across the organization to strengthen its position to serve the Miami-Dade community for years to come.
Promoting resilience and growth in a mission-driven health system
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