The quest for quality in fresh-food retailing

– In fresh foods, quality is critical—but hard to define and measure. Here’s how retailers can make the quality investments that yield the highest returns.

Featured insights

Global theme

The new consumer

Changes in technology and economic opportunity are dramatically altering the global consumer landscape.

Perspectives on retail and consumer goods, Number 4

– The fourth edition of our consumer journal helps readers turn today’s industry challenges into opportunities.

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Saving, scrimping, and … splurging? New insights into consumer behavior

– Our global survey of more than 22,000 consumers highlights recent shifts in buying behaviors, which have important implications... for retailers and packaged-goods companies alike.

The consumer sector in 2030: Trends and questions to consider

– In light of dramatic changes in the consumer landscape, how can retail and packaged-goods executives prepare for the future?

Here comes the modern Chinese consumer

– Despite concerns about economic growth, the country’s consumers keep spending. Yet our latest survey reveals changes in... what they’re buying and how they’re buying it.

Rethinking the rules of reorganization

– Play favorites. Ask for bad ideas. Skip meetings. Here’s some unconventional advice on how consumer companies can get the... most out of an organizational redesign.

How savvy, social shoppers are transforming Chinese e-commerce

– Our latest survey finds emerging sources of growth in the world's largest e-commerce market, creating opportunities for companies... that act quickly.

Is luxury e-commerce nearing its tipping point?

– We think so, and online sales of luxury goods could triple to €70 billion by 2025.

Becoming a regional powerhouse in food retailing

– Croatian conglomerate Agrokor is the top grocery player in five countries. In this interview, the company’s head of retail... reflects on the rewards and challenges of cross-border growth.

Smarter schedules, better budgets: How to improve store operations

– Through activity-based labor scheduling and budgeting, retailers can cut store labor costs by up to 12 percent while improving... both customer service and employee satisfaction.

Turning down the cost of utilities in retail

– A holistic approach is helping retailers overcome barriers, prioritize activities, and accelerate payback of energy-saving measures... in stores.

Learning from South Korea’s mobile-retailing boom

– As omnichannel retailing transforms this nation of 50 million people, retailers around the world should be watching—and... learning.
Article - McKinsey Quarterly

Where to look for global growth

– Productivity gains could make the difference in an aging world.

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