Our Insights


Time for insurance companies to face digital reality

– Regulation, product complexity, and insurers’ large balance sheets have kept digital attackers from insurers’ gates. That is changing, but in ways incumbents should embrace. They can flourish in the digital age—if they move swiftly and decisively.

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Digital banking in the Gulf

– Financial services providers must provide engaging digital experiences to better serve customer needs.

Navigating through uncertainty in US commercial insurance distribution

– In order to continue to thrive in the changing landscape, US commercial lines insurers will need to enhance the value they deliver... and develop new services that meet the evolving needs of brokers and insureds.
Interview - McKinsey Quarterly

ING’s agile transformation

– Two senior executives from the global bank describe their recent journey.

Bracing for seven critical changes as fintech matures

– The fintech sector is being shaped by shifting market conditions, new regulations, and changes in consumer demands and behaviors.

A winning partnership: Financial institutions and strategic suppliers

– For financial institutions, working with truly strategic partners is, and should be, very different from managing other supplier... relationships.

Harnessing the power of digital in life insurance

– Big data and advanced analytics will enable a wide range of new business applications for life insurers, empowering sales forces... and better serving consumers.

Remote advice in life insurance: A new route to the customer

– In a challenging environment for life insurers, the remote advice model offers the potential to deepen customer relationships,... reduce costs and increase productivity.

Insurers need to plug into the Internet of Things—or risk falling behind

– Insurance companies have a great opportunity to benefit from the new range of business models emerging due to the Internet of... Things.

Radically simplifying the retail bank

– In retail banking, simplification attempts frequently fail to generate significant performance improvements. McKinsey research... suggests this is because simplification attempts are too narrowly focused. Meaningful benefits flow through when simplification efforts are designed, implemented and sustained on a broad scale.

Making digital strategy a reality in insurance

– Digital transformation is challenging in insurance, where change must happen without interrupting the flow of daily business.... Here’s how savvy leaders are taking on the challenge.

A mixed year for the global payments industry

– While strong fundamentals continued, slower growth left payment revenues essentially flat in many regions last year.

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