Our Insights

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Life insurance: Ready for the digital spotlight

– Life insurers have been latecomers to the digital era. That will have to change.

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Deepening capital markets in emerging economies

– Engaging at three levels can help to accelerate growth in Asia.
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Digital banking in the Gulf

– Financial services providers must provide engaging digital experiences to better serve customer needs.
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Using fintech to democratize financial services

– PayPal’s CEO explains how digital can bring new people into the banking fold and create opportunities for them to spend, save,... and make charitable contributions.
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Navigating through uncertainty in US commercial insurance distribution

– In order to continue to thrive in the changing landscape, US commercial lines insurers will need to enhance the value they deliver... and develop new services that meet the evolving needs of brokers and insureds.
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The winning formula for omnichannel banking in North America

– U.S. and Canadian banks recognize the potential for omnichannel capabilities to increase revenues, enhance customer experience... and reduce operating costs, but their progress towards making omnichannel a reality has been inconsistent. McKinsey’s perspective is that banks should focus on six imperatives in order to make a successful transition to omnichannel.
Interview - McKinsey Quarterly

ING’s agile transformation

– Two senior executives from the global bank describe their recent journey.
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Bracing for seven critical changes as fintech matures

– The fintech sector is being shaped by shifting market conditions, new regulations, and changes in consumer demands and behaviors.
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A winning partnership: Financial institutions and strategic suppliers

– For financial institutions, working with truly strategic partners is, and should be, very different from managing other supplier... relationships.
Report

Thriving in the new abnormal: North American asset management

– The North American asset management industry is on the brink of a once-in-a-generation shift in competitive dynamics, due to the... convergence of five trends that may be unprecedented in their joint impact. To win in the new environment, firms will need to transform their operating models across a number of dimensions.
Report

Harnessing the power of digital in life insurance

– Big data and advanced analytics will enable a wide range of new business applications for life insurers, empowering sales forces... and better serving consumers.
Report

Remote advice in life insurance: A new route to the customer

– In a challenging environment for life insurers, the remote advice model offers the potential to deepen customer relationships,... reduce costs and increase productivity.

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