Our Insights


Reinventing equity research as a profit-making business

– The traditional business of providing equity research to asset managers has been under pressure in recent years. Nonetheless, equity research still offers an attractive business opportunity for banks and broker-dealers that can adapt to deliver the types of research the buy side values and successfully transform their operating models.

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The benefits of thinking like an activist investor

– Whether or not your company is in the crosshairs of activists, assembling a team to take a good, hard look at your performance... can deliver benefits.

Payments: On the crest of the fintech wave

– Multiple forces, including technology and demographics, are dramatically reshaping the payments value chain, and opening the industry... to potential disruption from fintechs. Incumbents have a number of strong options for addressing this disruption. Those that think deeply about how the industry is evolving and take early action will fare best.


How good is your company’s internal customer experience?

– To excel with customers, frontline employees need high-level service from core support functions. Société Générale’s... group head of corporate resources and innovation explains how to achieve such symmetry.

Assistance & service offerings as a game changer in a transforming insurance industry

– Insurance incumbents and innovative start-ups around the globe have recently begun launching new assistance & service offerings—in... increasing numbers and in a wide range of configurations. Yet, while the launches of these offerings may well be considered as first ambitious attempts of insurers to respond to a number of today’s challenges to their classic business model, there are still many more and further-reaching opportunities that have yet to be tapped.
Article - McKinsey Quarterly

Spurring digital banking in the Gulf

– Regional consumers purchase everything online but financial services. Bankers and regulators need to step up the pace of innovation.

An insurer’s journey to better customer experience: A conversation with Allianz’s Firuzan Iscan

– The customer-experience leader at Allianz describes how the German insurer is learning to view customer journeys from an outside-in... perspective.

Deepening capital markets in emerging economies

– Engaging at three levels can help to accelerate growth in Asia.

Analytics in banking: Time to realize the value

– By establishing analytics as a true business discipline, banks can grasp the enormous potential.

Resolution planning: How banks can tackle legal-entity rationalization in 2017

– Here’s a primer on how banks can plot this year’s work.

How the capital markets infrastructure industry is reinventing itself

– The outlook for capital markets infrastructure firms is bright. To take advantage of the opportunity, providers need to step up... services and tap new revenue streams.
Interview - McKinsey Quarterly

The digital reinvention of an Asian bank

– The CEO of DBS says it’s not enough to apply digital “lipstick.”

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