Our Insights


A brave new world for global banking

– Our annual global banking review finds that a weak global economy, digitization, and regulation threaten the industry’s near-term profitability.

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Navigating through uncertainty in US commercial insurance distribution

– In order to continue to thrive in the changing landscape, US commercial lines insurers will need to enhance the value they deliver... and develop new services that meet the evolving needs of brokers and insureds.
Interview - McKinsey Quarterly

ING’s agile transformation

– Two senior executives from the global bank describe their recent journey.

A winning partnership: Financial institutions and strategic suppliers

– For financial institutions, working with truly strategic partners is, and should be, very different from managing other supplier... relationships.

Remote advice in life insurance: A new route to the customer

– In a challenging environment for life insurers, the remote advice model offers the potential to deepen customer relationships,... reduce costs and increase productivity.

Insurers need to plug into the Internet of Things—or risk falling behind

– Insurance companies have a great opportunity to benefit from the new range of business models emerging due to the Internet of... Things.

Radically simplifying the retail bank

– In retail banking, simplification attempts frequently fail to generate significant performance improvements. McKinsey research... suggests this is because simplification attempts are too narrowly focused. Meaningful benefits flow through when simplification efforts are designed, implemented and sustained on a broad scale.

Making digital strategy a reality in insurance

– Digital transformation is challenging in insurance, where change must happen without interrupting the flow of daily business.... Here’s how savvy leaders are taking on the challenge.

A mixed year for the global payments industry

– While strong fundamentals continued, slower growth left payment revenues essentially flat in many regions last year.

Capital markets and investment banking: Time for real change and bold actions

– The industry’s restructuring has failed to help it fully recover from the global financial crisis, but new operating models... can bring about transformational success.

The hallmarks of digital leadership in P&C insurance

– The new bar for property and casualty carriers is not simply to invest in technology, but to focus on the practices most correlated... with strong financial and customer performance.

How wealth managers can transform for the digital age

– Wealth-management incumbents can meet digital disruption head on by understanding core changes in their industry—and focusing... on what really matters in a digital transformation.

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