Insights on Operations

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Article
Where is customer care in 2024?
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Podcast
Generative AI in operations: Capturing the value
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Operational Resilience

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Blog Post
Canal delays and the impact on global supply chains
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Blog Post
How capital project owners can get just-in-time talent for their teams
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Article
Getting warehouse automation right
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Podcast
Navigating the new normal: Operations insights for 2024
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Learn more about the leadership agenda for Operations

Latest Insights

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Article
Better together: Process and task mining, a powerful AI combo
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Blog Post
The value of innovation in global business services
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Article
Reimagining engineering to deliver more projects, more efficiently
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McKinsey Direct
Generative AI in finance: Finding the way to faster, deeper insights
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Featured podcast

McKinsey Talks Operations
Podcast

McKinsey Talks Operations Podcast

Special collections

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Collection
Generative AI in Operations
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Collection
The future of corporate and business functions
The next generation of services
Collection
The next generation of services
Building supply-chain resilience
Collection
Building supply-chain resilience
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Featured Videos

The new era of operations
How digital factories lead in the Fourth Industrial Revolution

Digital Manufacturing

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Blog Post
2024 tech takeaways for leaders
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Article
Adopting AI at speed and scale: The 4IR push to stay competitive
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Article
Digital twins: The next frontier of factory optimization
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Impact Story
Solving the digital manufacturing disconnect: A case study
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Want to learn more about how we help clients in Operations?

MORE INSIGHTS

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Blog Post
Building the supply chain of tomorrow: An integrated approach
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Abstract 3D representation of artificial intelligence: a stylized silhouette of a head with a pixelated brain placed atop a cell phone, surrounded by a network emanating from the head.
Article
Why AI-enabled customer service is key to scaling telco personalization
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Special Collection

Fourth Industrial Revolution Technologies are shaping the future of production

Fourth

Connect with our Operations Practice