Our Insights


Mining for leadership with lean management

– Three executives at one of the world’s most unusual mining operations describe how even in a highly unpredictable context, lean management improves not just productivity, but also how people lead.

Customer experience

Customer Experience

More insight into creating competitive advantage by putting customers first and managing their journeys.

Featured publication

Unlocking Industrial Resource Productivity

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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Innovating the customer experience in national parks

– Rick DeLappe, the project manager for Recreation.gov, discusses redesigning the user experience and the Recreation Information... Database.

Seizing India’s capital-goods opportunity

– India’s domestic capital-goods sector is under-developed, weighed down by low investment in technology and talent. That may be... changing.

Who should pay for support functions?

– Traditional allocation of support-function costs isn’t working well, executives say. They need a better way to foster value-conscious... decisions without creating too much complexity.
Article - McKinsey Quarterly

Omnichannel, not omnishambles

– Providing an omnichannel customer experience requires companies to become more flexible and responsive.

Buried treasure: Advanced analytics in process industries

– The full power of advanced analytics requires not only acquiring new technology and analytics solutions, but also helping people... improve their expertise and adopt new ways of working.

Sustaining the momentum of a transformation

– Five elements can keep bad habits from reasserting themselves.

The role of the chief transformation officer

– The individual charged with leading change must have multiple capabilities.

Setting aspirational targets

– Companies should bear in mind four principles during the target-setting part of the transformation process.

The role of the transformation office

– Pace and rhythm are important in planning and execution.

Transforming HR and culture: An interview with Banco de Crédito del Perú’s Bernardo Sambra

– An HR leader describes how an effort to increase his bank’s efficiency meant challenging the bank’s culture—and... himself.
Article - McKinsey Quarterly

Can you achieve and sustain G&A cost reductions?

– Yes, but not by playing it safe. Set big goals, insist on a cultural shift, and model from the top.


Operations extranet

Operations Extranet

Our extranet provides distinctive operations knowledge and access to a network of operations professionals at leading companies around the globe. Free access is granted to existing and potential clients.

Connect with our Operations Practice