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Interview

Mining for leadership with lean management

– Three executives at one of the world’s most unusual mining operations describe how even in a highly unpredictable context, lean management improves not just productivity, but also how people lead.

Customer experience

Customer Experience

More insight into creating competitive advantage by putting customers first and managing their journeys.

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Unlocking Industrial Resource Productivity
Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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Interview

Innovating the customer experience in national parks

– Rick DeLappe, the project manager for Recreation.gov, discusses redesigning the user experience and the Recreation Information... Database.
Article

Seizing India’s capital-goods opportunity

– India’s domestic capital-goods sector is under-developed, weighed down by low investment in technology and talent. That may be... changing.
Article

Who should pay for support functions?

– Traditional allocation of support-function costs isn’t working well, executives say. They need a better way to foster value-conscious... decisions without creating too much complexity.
Article - McKinsey Quarterly

Omnichannel, not omnishambles

– Providing an omnichannel customer experience requires companies to become more flexible and responsive.
Article

Buried treasure: Advanced analytics in process industries

– The full power of advanced analytics requires not only acquiring new technology and analytics solutions, but also helping people... improve their expertise and adopt new ways of working.
Article

Sustaining the momentum of a transformation

– Five elements can keep bad habits from reasserting themselves.
Article

The role of the chief transformation officer

– The individual charged with leading change must have multiple capabilities.
Article

Setting aspirational targets

– Companies should bear in mind four principles during the target-setting part of the transformation process.
Article

The role of the transformation office

– Pace and rhythm are important in planning and execution.
Interview

Transforming HR and culture: An interview with Banco de Crédito del Perú’s Bernardo Sambra

– An HR leader describes how an effort to increase his bank’s efficiency meant challenging the bank’s culture—and... himself.
Article - McKinsey Quarterly

Can you achieve and sustain G&A cost reductions?

– Yes, but not by playing it safe. Set big goals, insist on a cultural shift, and model from the top.

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Operations extranet

Operations Extranet

Our extranet provides distinctive operations knowledge and access to a network of operations professionals at leading companies around the globe. Free access is granted to existing and potential clients.

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