Operations

Article

The secret to smarter fresh-food replenishment? Machine learning

– With machine-learning technology, retailers can address the common—and costly—problem of having too much or too little fresh food in stock.

Customer experience

Customer Experience

More insight into creating competitive advantage by putting customers first and managing their journeys.

Featured publication

Unlocking Industrial Resource Productivity
Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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MORE INSIGHTS

Article

Sustaining the momentum of a transformation

– Five elements can keep bad habits from reasserting themselves.
Article

The role of the chief transformation officer

– The individual charged with leading change must have multiple capabilities.
Article

Setting aspirational targets

– Companies should bear in mind four principles during the target-setting part of the transformation process.
Article

The role of the transformation office

– Pace and rhythm are important in planning and execution.
Article - McKinsey Quarterly

Can you achieve and sustain G&A cost reductions?

– Yes, but not by playing it safe. Set big goals, insist on a cultural shift, and model from the top.
Interview

Warehousing value: An interview with Sky Deutschland’s Sebastian Hauptmann

– A new perspective revealed hidden value in warehouse operations—and a new way of working with logistics-services providers.
Article

Transforming operations management for a digital world

– When combined, digital innovation and operations-management discipline boost organizations’ performance higher, faster,... and to greater scale than has previously been possible.
Article - McKinsey Quarterly

McKinsey Quarterly 2016 Number 3: Overview and full issue

– This issue of the Quarterly, available here as a PDF download, includes a CEO’s guide to customer experience, new... research on the technical feasibility of automating jobs, and an incumbent’s guide to digital disruption.
Interview

Inside sales, outsize impact: An interview with Alice Coatalem of Hewlett Packard Enterprise

– “Inside”-sales teams operating remotely are often viewed as local support for higher-profile field-sales forces. But... centralization can turn inside sales into a significant source of revenue growth.
Article

Maximizing marketing value through smarter procurement

– Now more than ever, marketing stars need a strong band behind them.
Article - McKinsey Quarterly

Maximizing the value of G&A

– Reductions in general and administrative expenses flow right to the bottom line, but slash the wrong areas and you’ll get... burned. We suggest a more strategic approach.

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Operations extranet

Operations Extranet

Our extranet provides distinctive operations knowledge and access to a network of operations professionals at leading companies around the globe. Free access is granted to existing and potential clients.

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