Operations

Article

Digital in industry: From buzzword to value creation

– From supply chains to production to customer experience, digitization is transforming the way industry functions—and unleashing global opportunities for value creation.

Customer experience

Customer Experience

More insight into creating competitive advantage by putting customers first and managing their journeys.

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Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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Article - McKinsey Quarterly

Maximizing the value of G&A

– Reductions in general and administrative expenses flow right to the bottom line, but slash the wrong areas and you’ll get... burned. We suggest a more strategic approach.
Article - McKinsey Quarterly

R&D readiness

– Leaders are struggling to stay ahead of the major trends reshaping the R&D landscape, according to a recent survey.
Article

The ‘how’ of transformation

– In the consumer sector and in many other industries, transformation programs often fail. Creating a “performance infrastructure”... can help ensure that yours won’t.
Article - McKinsey Quarterly

China’s e-commerce soft spot: Logistics

– Consumers are buying massive amounts online, but subpar operating discipline in distribution is keeping costs high.
Survey

Getting the most out of Industry 4.0

– A new survey of global manufacturing experts explores the progress companies have made in implementing Industry 4.0, the challenges... many still face, and the ways more players can unlock value.
Article

Toward a customer-centric construction-equipment industry

– In a time of considerable change, European OEMs see value-creating opportunities in demand from outside markets and in aftermarket... services.
Article

Developing a customer-experience vision

– To provide a distinctive experience for customers, an organization must unite around the goal of meeting their true needs. Done... well, the effort can power a vast amount of innovation.
Article

Using rapid process digitization to transform the customer experience

– Transforming the customer experience requires a level of speed and precision that traditional approaches can’t meet. The... best practitioners do it in real time.
Article

Designing and starting up a customer-experience transformation

– To successfully initiate a broad improvement program, decide on a structure, select the sequence that’s right for your type... of company, and don’t forget to recruit change agents.
Article

Transforming expert organizations

– Improving operations and client experience in B2B organizations is hard because they rely so heavily on highly skilled experts.... But those experts can also be the source of a solution.
Article

Demystifying the hackathon

– Hackathons aren’t just for start-ups. They can play a valuable role in accelerating the digital transformation of large... organizations.

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