Tailoring your integration approach to specific deals

– Every merger or acquisition is different, yet many companies stick to the same integration playbook. Here’s how to tailor your approach.

Customer experience

Customer Experience

More insight into creating competitive advantage by putting customers first and managing their journeys.

Featured publication

Unlocking Industrial Resource Productivity

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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Sustaining the momentum of a transformation

– Five elements can keep bad habits from reasserting themselves.

The role of the chief transformation officer

– The individual charged with leading change must have multiple capabilities.

Setting aspirational targets

– Companies should bear in mind four principles during the target-setting part of the transformation process.

The role of the transformation office

– Pace and rhythm are important in planning and execution.

Transforming HR and culture: An interview with Banco de Crédito del Perú’s Bernardo Sambra

– An HR leader describes how an effort to increase his bank’s efficiency meant challenging the bank’s culture—and... himself.
Article - McKinsey Quarterly

Can you achieve and sustain G&A cost reductions?

– Yes, but not by playing it safe. Set big goals, insist on a cultural shift, and model from the top.

Warehousing value: An interview with Sky Deutschland’s Sebastian Hauptmann

– A new perspective revealed hidden value in warehouse operations—and a new way of working with logistics-services providers.

Transforming operations management for a digital world

– When combined, digital innovation and operations-management discipline boost organizations’ performance higher, faster,... and to greater scale than has previously been possible.
Article - McKinsey Quarterly

McKinsey Quarterly 2016 Number 3: Overview and full issue

– This issue of the Quarterly, available here as a PDF download, includes a CEO’s guide to customer experience, new... research on the technical feasibility of automating jobs, and an incumbent’s guide to digital disruption.

Inside sales, outsize impact: An interview with Alice Coatalem of Hewlett Packard Enterprise

– “Inside”-sales teams operating remotely are often viewed as local support for higher-profile field-sales forces. But... centralization can turn inside sales into a significant source of revenue growth.

Maximizing marketing value through smarter procurement

– Now more than ever, marketing stars need a strong band behind them.


Operations extranet

Operations Extranet

Our extranet provides distinctive operations knowledge and access to a network of operations professionals at leading companies around the globe. Free access is granted to existing and potential clients.

Connect with our Operations Practice