Operations

Survey

Getting the most out of Industry 4.0

– A new survey of global manufacturing experts explores the progress companies have made in implementing Industry 4.0, the challenges many still face, and the ways more players can unlock value.

Customer experience

Customer Experience

More insight into creating competitive advantage by putting customers first and managing their journeys.

Featured publication

Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.
Learn more about the book

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MORE INSIGHTS

Article - McKinsey Quarterly

China’s e-commerce soft spot: Logistics

– Consumers are buying massive amounts online, but subpar operating discipline in distribution is keeping costs high.
Article

Toward a customer-centric construction-equipment industry

– In a time of considerable change, European OEMs see value-creating opportunities in demand from outside markets and in aftermarket... services.
Article

Developing a customer-experience vision

– To provide a distinctive experience for customers, an organization must unite around the goal of meeting their true needs. Done... well, the effort can power a vast amount of innovation.
Article

Demystifying the hackathon

– Hackathons aren’t just for start-ups. They can play a valuable role in accelerating the digital transformation of large... organizations.
Article - McKinsey Quarterly

McKinsey Quarterly 2015 Number 3: Overview and full issue

– This issue of the Quarterly, available here as a PDF download, explores how companies can raise their digital capabilities,... apply discipline to the innovation process, and more comprehensively guard against cyberattacks.
Article - McKinsey Quarterly

When subpar operations threaten margin growth

– Consumer-goods companies with weak cost management will struggle to increase the bottom line—no matter how much they grow.
Interview

A new order for law

– One law firm’s story shows how lean management can transform even the most complicated, tradition-bound, and intellectually... demanding of businesses.
Article

Back to basics: Creating value through superior products

– Revitalizing product development is an unexplored lever for most private-equity firms.
Article

Digital manufacturing: The revolution will be virtualized

– Few manufacturers are responding to opportunities and threats presented by the digital revolution in a comprehensive, coordinated... way. Learn how and why manufacturing industries require a digital transformation.
Article

Experiential learning: What’s missing in most change programs

– Successful transformations demand new capabilities. To build them, experiential learning leverages the intimate link between knowledge... and experience.
Interview

How Grohe finds growth through innovation

– The sanitary-fittings manufacturer’s chairman, David J. Haines, who is also CEO of Lixil Water Technology, explains how... Grohe is meeting changing customer needs through product diversification and innovation—and why CEOs are the ultimate brand managers.

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