Article - McKinsey Quarterly

The evolution of social technologies

– Leading companies have passed through three distinct phases of organizational usage. What should we learn from them?

Customer experience

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Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.
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The ‘how’ of transformation

– In the consumer sector and in many other industries, transformation programs often fail. Creating a “performance infrastructure”... can help ensure that yours won’t.
Article - McKinsey Quarterly

China’s e-commerce soft spot: Logistics

– Consumers are buying massive amounts online, but subpar operating discipline in distribution is keeping costs high.

Toward a customer-centric construction-equipment industry

– In a time of considerable change, European OEMs see value-creating opportunities in demand from outside markets and in aftermarket... services.

Developing a customer-experience vision

– To provide a distinctive experience for customers, an organization must unite around the goal of meeting their true needs. Done... well, the effort can power a vast amount of innovation.

Transforming expert organizations

– Improving operations and client experience in B2B organizations is hard because they rely so heavily on highly skilled experts.... But those experts can also be the source of a solution.

Demystifying the hackathon

– Hackathons aren’t just for start-ups. They can play a valuable role in accelerating the digital transformation of large... organizations.
Article - McKinsey Quarterly

McKinsey Quarterly 2015 Number 3: Overview and full issue

– This issue of the Quarterly, available here as a PDF download, explores how companies can raise their digital capabilities,... apply discipline to the innovation process, and more comprehensively guard against cyberattacks.
Article - McKinsey Quarterly

When subpar operations threaten margin growth

– Consumer-goods companies with weak cost management will struggle to increase the bottom line—no matter how much they grow.

A new order for law

– One law firm’s story shows how lean management can transform even the most complicated, tradition-bound, and intellectually... demanding of businesses.

Back to basics: Creating value through superior products

– Revitalizing product development is an unexplored lever for most private-equity firms.

Digital manufacturing: The revolution will be virtualized

– Few manufacturers are responding to opportunities and threats presented by the digital revolution in a comprehensive, coordinated... way. Learn how and why manufacturing industries require a digital transformation.


Operations Extranet

Our extranet provides distinctive operations knowledge and access to a network of operations professionals at leading companies around the globe. Free access is granted to existing and potential clients.
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