Transforming operations management for a digital world

– When combined, digital innovation and operations-management discipline boost organizations’ performance higher, faster, and to greater scale than has previously been possible.

Customer experience

Customer Experience

More insight into creating competitive advantage by putting customers first and managing their journeys.

Featured publication

Unlocking Industrial Resource Productivity

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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Warehousing value: An interview with Sky Deutschland’s Sebastian Hauptmann

– A new perspective revealed hidden value in warehouse operations—and a new way of working with logistics-services providers.
Article - McKinsey Quarterly

McKinsey Quarterly 2016 Number 3: Overview and full issue

– This issue of the Quarterly, available here as a PDF download, includes a CEO’s guide to customer experience, new... research on the technical feasibility of automating jobs, and an incumbent’s guide to digital disruption.

Inside sales, outsize impact: An interview with Alice Coatalem of Hewlett Packard Enterprise

– “Inside”-sales teams operating remotely are often viewed as local support for higher-profile field-sales forces. But... centralization can turn inside sales into a significant source of revenue growth.

Maximizing marketing value through smarter procurement

– Now more than ever, marketing stars need a strong band behind them.
Article - McKinsey Quarterly

Maximizing the value of G&A

– Reductions in general and administrative expenses flow right to the bottom line, but slash the wrong areas and you’ll get... burned. We suggest a more strategic approach.
Article - McKinsey Quarterly

R&D readiness

– Leaders are struggling to stay ahead of the major trends reshaping the R&D landscape, according to a recent survey.

The ‘how’ of transformation

– In the consumer sector and in many other industries, transformation programs often fail. Creating a “performance infrastructure”... can help ensure that yours won’t.
Article - McKinsey Quarterly

China’s e-commerce soft spot: Logistics

– Consumers are buying massive amounts online, but subpar operating discipline in distribution is keeping costs high.

Getting the most out of Industry 4.0

– A new survey of global manufacturing experts explores the progress companies have made in implementing Industry 4.0, the challenges... many still face, and the ways more players can unlock value.

Toward a customer-centric construction-equipment industry

– In a time of considerable change, European OEMs see value-creating opportunities in demand from outside markets and in aftermarket... services.

Developing a customer-experience vision

– To provide a distinctive experience for customers, an organization must unite around the goal of meeting their true needs. Done... well, the effort can power a vast amount of innovation.


Operations extranet

Operations Extranet

Our extranet provides distinctive operations knowledge and access to a network of operations professionals at leading companies around the globe. Free access is granted to existing and potential clients.

Connect with our Operations Practice