Fresh thinking for your weekend
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| | Brought to you by Alex Panas, global leader of industries, & Becca Coggins, global leader of functional practices and growth platforms
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| | | | This weekend, explore how a storied airline transformed its passenger experience, what fear can reveal about resistance to change, and more.
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| | How did a century-old airline become a digital leader? LATAM Airlines worked with Partners Juan Vasquez and Jaime Szigethi, as well as experts from QuantumBlack, AI by McKinsey, to rewire its business around digital and AI, helping automate more than 90 percent of changes, refunds, and check-ins, and lift customer satisfaction. | | | |
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| | When employees resist change, the path forward for leaders may start with looking deeper. In this episode of McKinsey Talks Talent, Johanne Lavoie, Brooke Weddle, and Bryan Hancock explore how fear of loss can shape people’s reactions to change—and how leaders can help teams build resilience and perform under pressure. | | | |
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| | As AI agents gain power, their risks—and potential rewards—are growing, too. More sophisticated agents could expose businesses to new cybersecurity threats, but today’s heightened vulnerability may be short-lived as defenses catch up. OpenAI chair and Sierra cofounder Bret Taylor tells Eric Kutcher in The McKinsey Podcast why the longer-term upside is potentially much bigger: putting world-class knowledge within reach of everyone. | | | |
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| | What does it take to build a billion-dollar beauty brand? Of the 430 beauty brands founded since 2005 that McKinsey analyzed, only seven generated more than $1 billion in sales last year. Alexis Wolfer, Kristi Weaver, Sara Hudson, and coauthors explore what helps beauty brands break through and scale—and why the formula for success changes as they grow. | | | |
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| | | | | Public debt and search for growth exercise minds of economists and policymakers as US debt hits record high; inflation fueled by energy supply uncertainty limits room for maneuver on interest rates. | | Get updated  | | | |
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| | | | | AI won’t replace clinicians, but it can improve quality, increase access, and reshape the workforce, payments, and patient volumes. Today, AI can perform some 16 to 22 percent of US outpatient care. | | Close care gaps with AI | | | |
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| | | —Edited by Danny McCance, editor, Carolinas
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