The week’s highlights for the weekend
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| | Brought to you by Alex Panas, global leader of industries, & Becca Coggins, global leader of functional practices and growth platforms
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| | | | As you head into the weekend, catch up on the week’s highlights including the “Great Ownership Transfer,” the latest State of Organizations research, a case study on Entel Connect Center’s agentic AI transformation, and more.
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| | As millions of baby boomer business owners retire, the US faces the largest wave of small-business ownership transitions in modern history. Ken Yearwood, Shelley Stewart III, and coauthors explore how this shift could reshape economic mobility, local communities, and long-term business stewardship—particularly as retiring owners seek successors who can sustain both performance and purpose. | | | |
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| | Organizations today are navigating a complex landscape shaped by technological disruption, economic uncertainty, geopolitical shifts, and evolving workforce expectations. In the latest edition of McKinsey’s State of Organizations research, Alexis Krivkovich, Damian Klingler, Dana Maor, Patrick Guggenberger, and Michael Anzenhofer examine how leaders can prioritize sustained productivity and long-term impact while placing technology and AI at the center of organizational transformation. | | | |
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| | What if growth could start with a great conversation? McKinsey partnered with Entel Connect Center and Google Cloud to unlock insights from more than 600,000 monthly conversations at call centers, harnessing agentic AI to help service teams respond to customers with better information and learn in real time. The impact: a 40 percent lift in inbound sales and a more empowered frontline team. | | | |
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| | Sustained growth remains elusive for many companies. On this episode of The McKinsey Podcast, Greg Kelly and Jill Zucker discuss how leading organizations translate growth intent into sustained performance by making strategic choices, building capabilities, and aligning their operating models to execute with discipline. | | | |
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| | | | | Join McKinsey Senior Partners Eric Kutcher and Olivia White on March 25 for a discussion on how the US can sustain its competitive edge—and the practical choices leaders can make to secure long-term growth. | | Register now  | | | |
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| | | | | Overall global economic sentiment is improving, with businesses more positive about future growth in line with the IMF’s upward growth revisions; several central banks cut interest rates in December. | | Get updated | | | |
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| | | —Edited by Joyce Yoo, editor, New York
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