At #1: The next-generation operating model for the digital world
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Top Ten | Digital 2017
The year’s most popular articles on digital
The next-generation operating model for the digital world
1. The next-generation operating model for the digital world
Companies need to increase revenues, lower costs, and delight customers. Doing that requires reinventing the operating model. More →
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The case for digital reinvention
2. The case for digital reinvention
Digital technology, despite its seeming ubiquity, has only begun to penetrate industries. As it continues its advance, the implications for revenues, profits, and opportunities will be dramatic. More →
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Product managers for the digital world
3. Product managers for the digital world
The role of the product manager is expanding due to the growing importance of data in decision making, an increased customer and design focus, and the evolution of software-development methodologies. More →
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4. Culture for a digital age
Risk aversion, weak customer focus, and siloed mind-sets have long bedeviled organizations. In a digital world, solving these cultural problems is no longer optional. More →
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5. The seven decisions that matter in a digital transformation: A CEO’s guide to reinvention
A successful digital transformation requires making trade-off decisions. Here’s how successful CEOs guide their business’s reinvention. More →
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6. Competing in a world of sectors without borders
Digitization is causing a radical reordering of traditional industry boundaries. What will it take to play offense and defense in tomorrow’s ecosystems? More →
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7. How to start building your next-generation operating model
Each company’s path to a new operating model is unique. But successful transformations are all constructed with the same set of building blocks. More →
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8. Digitizing customer journeys and processes: Stories from the front lines
These company examples highlight what some leaders are doing to build new customer experiences. More →
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9. From disrupted to disruptor: Reinventing your business by transforming the core
Companies must be open to radical reinvention to find new, significant, and sustainable sources of revenue. More →
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10. Putting customer experience at the heart of next-generation operating models
The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well. More →
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