McKinsey June Highlights: Digitizing customer journeys and processes

Monthly Highlights | June 2017

Editor’s choice

Digitizing customer journeys and processes: Stories from the front lines

Building standout customer experiences can net substantial rewards, but the execution is complex. Successful transformations begin with a zero-based redesign of the customer experience—ignoring everything the company already has in place—and ultimately digitizing the processes needed to support it. What does this kind of reinvention look like, and how do companies make it work?

See reinvention in action →

This month’s highlights

Product managers for the digital world

The role of the product manager is expanding. Here’s why you need one who thinks and acts like a CEO. more →

What next for blockchain?

The conversation around blockchain is changing. We’re only now starting to understand this technology’s full potential, says one executive. more →

What’s now and next in analytics, AI, and automation

Innovation is creating opportunities for business and the economy, even as it reshapes employment and the future of work. more →

What’s new with the Internet of Things?

IoT adoption is proceeding more slowly than expected, but semiconductor companies can help accelerate growth. more →

Mastering the digital advantage in transforming customer experience

To capture the opportunity in digital services and operations, embrace a new operating model to better meet customer needs. more →

Pushing manufacturing productivity to the max

Advanced analytics and lower-cost computing give companies a powerful tool for managing profitability on an hourly basis. more →

Also new

Are you prepared for a corporate crisis?

Four keys to successful digital transformations in healthcare

Nine practices for better capital-investment management

Self-driving car technology: When will the robots hit the road?

The brightening mood of European business—and what it means for investment

The business logic in debiasing

Scaling a transformative culture through a digital factory

McKinsey Classics

Six types of successful acquisitions

“The five types of successful acquisitions” has been among the most popular articles on our website since we published it, in 2010. In its revised form, “Six types of successful acquisitions,” the authors have expanded their take on M&A

Which work best? →

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