McKinsey April Highlights: An operating model for the digital world

Monthly Highlights | April 2017

Editor’s choice: An operating model for the digital world

The next-generation operating model for the digital world

Companies need to increase revenues, lower costs, and delight customers. Doing that requires reinventing the operating model.

Make 2 big shifts →

How to start building your next-generation operating model

Each company’s path to a new operating model is unique. But successful transformations are all constructed with the same set of building blocks. more →

Putting customer experience at the heart of next-generation operating models

The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made, as well. more →

Intelligent process automation: The engine at the core of the next-generation operating model

Five technologies can enhance productivity, reduce operational risks, and improve customer experience. more →

This Month’s Highlights

Keeping transformations on target

When sustainability becomes a factor in valuation

The heartbeat of modern marketing: Data activation and personalization

Using fintech to democratize financial services

More on digital reinvention

The seven decisions that matter in a digital transformation: A CEO’s guide to reinvention

Here’s how successful leaders guide their reinvention. more →

The digital reinvention of an Asian bank

The CEO of DBS says it’s not enough to apply digital “lipstick.” This interview shows how the bank has embodied its new strategy. more →

Time for insurance companies to face digital reality

Incumbents that embrace change can flourish in the digital age—if they move swiftly and decisively. more →

McKinsey Classics

The problem with TRS

The US stock market has been testing record highs. But do short-term share prices and total returns to shareholders (TRS) truly reflect a company’s long-term prospects? To find out, read the classic article “Measuring stock market performance.”

Learn about other metrics →

New McKinsey Quarterly Issue

Reinventing the core

The full issue of McKinsey Quarterly 2017 Number 1 is now available. Read the issue overview and download a PDF of the full book.

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