| McKinsey Classics | March 2021 |
| For leaders, listening to the insights and opinions of other people--including other top executives--is a critical part of strategic decision making, not only during unprecedented crises like the COVID-19 pandemic but also in ordinary times.
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| To counteract these tendencies, the author of a classic 2012 McKinsey Quarterly article proposed three principles for better listening: respect other people, keep quiet and let them speak, and open yourself to their ideas by challenging your own assumptions. For more on this fundamental subject, read “The executive’s guide to better listening.”
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| — Roger Draper, editor, New York |
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| Did You Miss Our Previous McKinsey Classics? |
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| To learn how outgoing CEOs can better prepare the way for their successors, read “Making the most of the CEO’s last 100 days.”
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