Mastering the art of communication

New from McKinsey & Company

The key to any successful relationship—personal or professional—is good communication. This Valentine’s Day, enjoy some sweet reads on how to deliver your message effectively.

Author Talks: Fred Dust on making conversations count

In his new book, designer Fred Dust offers a blueprint for having more productive, deliberate, and purposeful conversations.

Go deeper

Grief, loss, burnout: Talking about complex feelings at work

Leaders have always navigated emotional dynamics in the workplace—but not at the scale and intensity unleashed by the COVID-19 pandemic. Here’s how to map this shifting terrain.

Reflect and connect

Unlocking the true value of effective feedback conversations

Much of the fairness of a performance-management process rests on managers’ ability to coach effectively.

Three methods

Communications get personal: How leaders can engage employees during a return to work

As organizations embark on the reentry phase of the COVID-19 crisis, four practices can help them build trust and a sense of purpose for the long term.

Address emotions

How to communicate effectively in times of uncertainty

These five fundamental tools can help leaders effectively communicate with their teams and carry their organizations through uncertain times with a renewed sense of purpose and trust.

Listen and understand

— Curated by Eleni Kostopoulos, a manager of digital publishing based in New York

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