Insights on Travel, Logistics & Infrastructure

Article

How the world’s best hotels deliver exceptional customer experience

– Luxury hotels know that the secret to top-tier customer experience is a culture of excellence.
Article

Making green logistics services profitable

– Logistics companies have struggled to commercialize decarbonized services. A new approach could help win over customers and boost... margins while reducing emissions.
Article

The journey toward AI-enabled railway companies

– Railway companies could use opportunities created by rapidly evolving artificial intelligence technologies as a catalyst to improve... the way they plan and deliver operations.
Article

The shifting sands of M&A in transportation and logistics

– After several tumultuous years for M&A, powerful forces are transforming the industry and shaping five new investment priorities... for 2024 and beyond. Capitalizing on those priorities requires action, now.
Interview

Travel Disruptors: Capturing B2B growth

– Expedia Group powers many other companies’ travel interfaces and inventories. Ariane Gorin, president of Expedia for Business,... outlines the elements of a great corporate partnership.

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Travel

Video

The hotel of the future

– In the 2030s, the best hotels will offer highly personalized guest experiences, sustainable travel options, and attractive employee opportunities.
Article

Next stop for Spanish tourism excellence: Sustainability

– Spain’s tourism sector has an opportunity to help position the country as a sustainable—and therefore more desirable—tourist destination.
Interview

Travel Disruptors: Bringing fintech to travel booking

– Hopper has acquired 100 million mobile users by offering consumer-friendly financial products and a gamified app experience, according to cofounder Frederic Lalonde.
Survey

Outlook for China tourism 2023: Light at the end of the tunnel

– With China’s travel restrictions lifted, demand is strong among Chinese tourists. Here’s where these travelers plan to go and what they’d like to do.

Logistics

McKinsey Direct

Key trends shaping China’s less-than-truckload logistics market

– The size of China’s LTL market may fluctuate in the short term, but there are promising prospects for sustained growth and economies of scale in the medium to long term.
Article

Digitizing mid- and last-mile logistics handovers to reduce waste

– Three tech-based innovations have the potential to reduce waste at handover points along the logistics chain.
Interview

Logistics Disruptors: Samsara’s Sanjit Biswas on scaling real-world impact

– Just eight years after its founding, Samsara is publicly traded with an annual recurring revenue of over $850 million. And the journey is just beginning.
Interview

Logistics Disruptors: Data-driven insights for greener shipping

– With AI’s help, ships are using less fuel and keeping people safe at sea, says ZeroNorth’s Pelle Sommansson.

Infrastructure

Article

Good, better, best: Railways are advancing their ESG agenda

– A comprehensive ESG strategy could help railway companies to advance their sustainability agendas—and address more than decarbonization.
Article

Powering the transition to zero-emission trucks through infrastructure

– The United States has committed to 100 percent zero-emission truck sales by 2040, but what needs to happen on the ground?
Article

Infrastructure technologies: Challenges and solutions for smart mobility in urban areas

– Smart mobility solutions can transform city living and improve quality of life—but are difficult to implement at scale. A collaborative, ecosystem approach could be the way ahead.
Article

How to entice travelers to change tack to track

– Understanding what informs transport choices is the first step to encouraging a shift to trains.

Featured collections

Collection

Sustainable infrastructure: The best ideas from the 2022 GII Summit

– Industry leaders gathered in Tokyo for the eighth Global Infrastructure Initiative Summit. Here are some of the best ideas across... the energy transition, digital and analytics, workforce development, and more.
Collection

Logistics Disruptors

Global logistics has arrived at the forefront of digital transformation. Meet the companies shaping how goods will move tomorrow.
Collection

Driving the future of transport

A collection of insights from McKinsey’s Digital and Travel, Logistics & Infrastructure practices to help decision makers... advance technological change.
Collection

Paving the way to sustainable transportation

A collection of insights from McKinsey’s Sustainability and Travel, Logistics & Infrastructure practices to help transportation... stakeholders realize their zero carbon aspirations.

More insights

Article

The generative AI opportunity in airline maintenance

– For everyone from repair copilots to clerical assistants, generative AI can improve productivity and ease labor shortages. How... can airlines and related companies get the basics right?
Report

Digital commerce: A growth opportunity for Greece

– Digitizing Greece’s retail and hospitality sectors could help drive macroeconomic growth by expanding digital commerce and... the overall digital economy.
Interview - McKinsey Quarterly

A flight plan for everyone

– Senior airline executive and inclusion advocate Michael Swiatek outlines the changes required to enhance travel experiences for... those with disabilities.
Article

How could Panama Canal restrictions affect supply chains?

– A cap on canal transits could reroute millions of tons of cargo. Different sectors face different choices.
Article

How airlines can handle busier summers—and comparatively quiet winters

– Air travel is becoming more seasonal. What steps can airlines take to adapt to the new shape of demand?
Article

Digitizing mid- and last-mile logistics handovers to reduce waste

– Three tech-based innovations have the potential to reduce waste at handover points along the logistics chain.
Article

Watching the clock: Factors to consider for same-day delivery

– Same-day delivery is best suited to a specific set of circumstances. Six key charts reveal factors that point to rising same-day... potential and explore alternative fast-delivery options.
Article

Tech and regionalization bolster supply chains, but complacency looms

– The race for resilience is changing the way global supply chains look and transforming the way they are run.
Podcast

What AI means for travel—now and in the future

– Travel is at an all-time high—and woes can sometimes seem widespread. Here’s how AI could help.
Article

From India to the world: Unleashing the potential of India’s tourists

– The world could see a wave of Indian travelers in the coming decade—nine charts reveal key trends and case studies of how... destinations can attract and delight these Indian travelers.
Article

Checking in on the aviation value chain’s recovery

– The results of the annual aviation value chain analysis are in: all subsectors are recovering, but overall, the value chain still... shows significant losses.
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