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David Hamilton


Collaborates with clients on operational excellence; works across industries and leads our operational excellence efforts in North America

David is a strategic partner to executive teams, helping to evolve how organizations are run with operational excellence. He helps clients bring technology and operational excellence together to create value by preserving or recommitting to the basics of operational excellence, expanding toolkits, and accelerating end-to-end value stream transformations. Many times, this includes evolving lean management systems to include integrated, at-scale approaches to digital and analytics and fundamental customer experience overhauls. David has served clients across many sectors, some of which include advanced industries, financial services, and the public sector. He has held many leadership roles within our Operations Practice within North America, currently convening efforts on operational excellence.

David has led several efforts within Michigan communities focused on improving lives and livelihoods, such as economic development, workforce development with efforts geared toward upskilling and reskilling, education, support for small and medium-sized businesses (SMEs), and efforts related to equity.

David is an avid University of Michigan and Detroit Red Wings fan. In his spare time, he and his wife now live in the Detroit area with their three kids where they enjoy travel, biking, golf, hockey, sailing, and skiing.

Published Work

Insurance resilience in a rapidly changing coronavirus world,” McKinsey & Company, April 2020

Five Themes from InsureTech Connect 2019,” McKinsey & Company, October 2019

A note to the CEO: It’s time to cut through the noise on productivity,” McKinsey & Company, September 2019

Continuous improvement – make good management every leader’s daily habit,” McKinsey & Company, July 2017

How to start building your next-generation operating model,” McKinsey & Company, March 2017

What your business needs to put in place if it wants to be agile, fast, and digital,” McKinsey & Company , March 2017

Past Experience

KB Partners
portfolio operations consultant



Kellogg School of Management at Northwestern University

University of Michigan
MS, industrial and operations engineering
BS, industrial and operations engineering