Meet the traveler’s requirements at scale
Provide efficient means to manage travel profiles and book complex trips, while offering traveler perks that drive loyalty.
Meet the manager’s
needs at scale
Provide efficient means to ensure compliance; offer services such as disaster response and meeting planning.
Solve complex global itineraries seamlessly
For example, offer itineraries that include multiple carriers.
Employ user-friendly interfaces
Consider potential competitors, as solutions may come from outside the current market—for example, the ability to book travel with a smartphone that uses voice recognition.
Leverage all available data
Understand and mine data to customize for travelers and give access to what's needed.
Ease corporate adoption via automated compliance filters.
Offer convenient booking
Make the booking experience as easy as it is for leisure travelers.
Provide comprehensive solutions
For example, pair travel-management services with expense-management tools. Look to banking and telecom for new approaches.
For instance, offer group-based loyalty programs.
Use full information
Employ relevant data to provide all transaction details and options efficiently.
Engage loyal travelers through more than points and cobranded credit cards. Leverage customer data, for example, to create proactive recommendations for travel options and personalized perks.
Offer price comparisons on your own Web site, for example.
Enhance the user experience on your site, taking return on investment (ROI) into consideration.
Offer unique features that validate customers' beliefs that booking elsewhere diminishes their service options.