Our Insights

Chart of the Month

Article

A new era in banking

Until recently, success in banking was mostly about finding the right markets.
Article

The state of the global banking-intermediation engine in 2017

The global banking industry intermediated nearly $250 trillion in 2017, generating $4.8 trillion in revenues.
Article

Getting hitched

Not too long ago, fintech companies were a threat. Now banks are joining forces with start-ups to jump-start innovation, especially... in payments.
Article

Reaching critical mass?

Digital disruption has now penetrated the key retail-banking segments.
Article

Scramble at the top

Shifts in the industry’s league table are the result of investors’ changing views.
Article

It’s a multipolar world

Banking is a big part of some economies; others, not so much. Both kinds of markets have something to interest bankers.
Article

Dissecting the benefits of scale

Cost efficiency improves with size, especially in digitized markets, but size does not determine fate.

MORE INSIGHTS

Article

The hidden benefits of value-added services in commercial lines insurance

– Value-added services can help insurers improve profitability, own the customer interface, and reinvent their product offerings.... To capture these benefits, companies must understand the changing needs of customers and brokers and expand new services beyond a core offering.
Article

Advanced analytics in asset management: Beyond the buzz

– Leading firms are applying advanced analytics across the full asset-management value chain—with real-world results.
Article

Bancassurance: It’s time to go digital

– As customers and banks shift to digital technologies, bancassurers need to rethink their distribution model.
Video

How China’s fintechs serve the underserved: An interview with CreditEase CEO Ning Tang

– Fintechs that succeed in the Chinese market know how to use technology to adapt to local conditions, improve efficiency, and service... small businesses. Here’s how it’s done.
Article

Rewriting the rules in retail banking

– Four important trends are changing the terms of success in retail banking. Banks need to act now to develop new skills.
Article

From art to science: The future of underwriting in commercial P&C insurance

– Underwriting in insurance is essential to performance excellence. Today’s carriers will need to evolve the role to meet... the industry and customer needs of tomorrow.
Article

Digital banking in Indonesia: Building loyalty and generating growth

– Indonesian consumers are embracing digital banking. To attract them, banks need to take an active approach.
Interview

Scaling and accelerating a digital transformation

– Putting customers at the center of its digital transformation helped IAG build trust within the organization and accelerate the... change.
Interview

Lessons from an integration: A conversation with Worldpay’s Mark Heimbouch

– The president and COO describes the company’s quest for synergies, scale, and growth in global e-commerce.
Article

Customer mindshare: The new battleground in US retail banking

– As customer expectations continue to evolve, banks need a new way to measure the effectiveness of their acquisition and retention... strategies.
Article

Digital ecosystems for insurers: Opportunities through the Internet of Things

– The Internet of Things has entered customers’ everyday lives around the globe and transformed business models across industries.... This environment brings opportunities for insurers: to develop new products, open new distribution channels, and extend their role to include prediction, prevention, and assistance.
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