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Stephanie Lotz


Supports healthcare and insurance leaders in creating operational excellence strategies

Stephanie is a partner in our Stuttgart office, and a leader on consumer relations and operational excellence in the services sector, where she works with insurance and healthcare companies.

With a leading expertise in service redesign, Stephanie deploys innovative approaches to enrich the end-to-end customer experience and journey, notably through omnichannel and digital solutions. Stephanie also contributes to building competencies and supporting talent within the organizations she advises.

Stephanie joined McKinsey in 2005.


Operations in insurance with Stephanie Lotz,” McKinsey & Company, March 2022

The role of customer care in a customer experience transformation,” McKinsey & Company, March 2018


Karlsruhe Institute of Technology
PhD, economics
MS, engineering