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Naufal Khan

Senior PartnerChicago

Brings large-scale public sector transformation expertise to help agencies accelerate their performance journeys and deliver distinctive citizen experience through innovative approaches

With over two decades of business and high-tech experience, Naufal is driven by a desire to help organizations leapfrog to digital leaders. He has made a career of working with retail, public sector (including, national, state, and local governments), and transportation clients to unlock digital capabilities—leading to new services, products, operating models, and customer-facing campaigns.

As the global leader of McKinsey’s Technology Strategy & Management work, Naufal works closely with C-level executives and management teams, counseling them on strategic and operational issues critical for business success.

He provides strategic vision and hands-on expertise in driving and accelerating end-to-end digital transformations by thinking innovatively about digital strategy, business-IT collaboration, and overall technology organization, delivery, operations, and management.

For example, Naufal helped a global retailer accelerate the rollout and adoption of digital products across thousands of stores through a revamped digital delivery model. The effort allowed the company to quickly leverage input from across geographies and save time and money by prioritizing the highest-impact opportunities. He also led an end-to-end technology-enabled transformation of a public-sector organization’s administrative functions, resulting in more than $300 million in annualized benefits.

A recognized thought leader on the business potential of disruptive technology, Naufal has published extensively on digital and IT organization and the evolving role of the CIO and the IT function.

Before joining McKinsey, Naufal held senior leadership roles at two software firms, where he led teams dedicated to design, R&D, product management, pre- and postsales engineering, and professional services.

Published work

Lessons from a successful cloud journey: Empathy, community, and a smart approach to value,” McKinsey & Company, January 2024

Five key questions to get a tech transformation right,” McKinsey & Company, July 2023

The big product and platform shift: Five actions to get the transformation right,” McKinsey & Company, June 2023

Unlocking the potential of public-service digitization,” McKinsey & Company, November 2022

Prioritizing technology transformations to win,” McKinsey & Company, March 2022

Scaling digital in the public sector: Building blocks for the future,” McKinsey & Company, November 2020

Unlocking value: Four lessons in cloud sourcing and consumption,” McKinsey & Company, November 2020

How to become ‘tech forward’: A technology-transformation approach that works,” McKinsey & Company, November 2020

How public-sector tech leaders can speed up the journey to the cloud,” McKinsey & Company, October 2020

How CIOs can work with outsourcing providers to navigate the coronavirus crisis,” McKinsey & Company, April 2020

Implementing agile ways of working in IT to improve citizen experience,” McKinsey & Company, March 2020

Products and platforms Is your technology operating model ready,” McKinsey & Company, February 2020

The CIO challenge: Modern business needs a new kind of tech leader,” McKinsey & Company, January 2020

Insights into better integrated eligibility systems,” McKinsey & Company, November 2019

How digital is changing leadership roles and responsibilities,” McKinsey & Company, March 2017

Partnering to shape the future—IT’s new imperative,” McKinsey & Company, May 2016

Why CIOs should be business-strategy partners,” McKinsey & Company, February 2015

IT under pressure: McKinsey Global Survey results,” McKinsey & Company, March 2014

Winning the battle for technology talent,” McKinsey & Company, May 2012

Past experience

Styron, VP of engineering
Halcyon Software, VP of engineering


Northwestern University, Kellogg School of Management
MBA, management, strategy, entrepreneurship

University of California, Berkeley
BS, electrical engineering, computer science