Meredith Lapointe

About Meredith

Meredith coleads the workforce excellence capability area within McKinsey’s Healthcare Systems & Services Practice. She focuses mainly on growth strategy and hospital workforce excellence, covering issues including nursing productivity, compensation strategy, physician alignment, manpower planning, outsourcing, and service line strategy. She is also passionate about the patient experience and balancing the shift toward consumer-driven healthcare with effective population-health management.

Drawing on deep expertise of workforce dynamics, Meredith helps clients build a dynamic and flexible workforce where total cost and capabilities to meet patient and system demands are prioritized. She has significant experience working with heavily unionized and union-regulated environments and has led negotiation strategy, contract management, and strike planning. She also developed a nursing labor optimization tool that helps facilities forecast demand, understand the flexibility and total cost picture of their workforce, and plan and build core staff and flex labor to meet demand accordingly.

Meredith’s recent experiences include leading a system-wide labor optimization program to address labor core and mix for more than 35 facilities, including identifying and addressing 5 to 10 percent of total labor savings for in-scope departments and functions; implementing a cost saving program to reduce premium pay across a large region for approximately ten facilities, including reducing premium pay spend by 40 percent; guiding AMC strategic planning efforts and workforce planning activities, and leading system-wide growth operations across direct patient care initiatives, including medical home continuity, care transitions, and physician access.