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Mark Bothorn


Creates digital solutions that drive companies’ success, helping them evolve into digitally-mature organizations

Mark is at the forefront of digital and customer experience for a wide range of multinational companies, creating substantial impact for his clients’ businesses. Mark has more than 17 years of experience solving complex challenges, pushing creative teams to achieve strong results, and supporting clients in innovating their businesses. He focuses on growth and innovation, creative leadership, and service design.

Examples of Mark’s recent work include the following:

  • leading the at-scale digitization of over 500 services for a European public sector company
  • driving innovation management for a German public sector company in the security space
  • digitizing a major European logistics company
  • driving a human-centric transformation and innovation of a country’s travel experience
  • defining digital vision and strategy for a credit card issuer
  • setting up several innovation labs for three public sector clients
  • supporting the creation of a new digital insurance product for a leading European insurance provider
  • setting up a digital attacker for a European incumbent bank
  • driving digitization and creating new customer journeys for a health payor


Director, product and technology

Fjord Germany
Managing director

Managing director for i365

Digital innovation director


University of Münster
Political science

University of Leeds

Pontifical University of Salamanca