Manuela has focused on serving healthcare and medical-technology clients. A core member of the Healthcare Systems & Services leadership team in Germany and of McKinsey's European healthcare analytics and delivery work, she has extensive expertise in health systems and in hospital and payer work, with a strong focus on advanced analytics and customer experience.
Examples of her recent client work include the following:
- inventing and piloting a cognitive system to optimize claims management at a large statutory health insurer
- developing an omnichannel strategy for a large statutory health insurer
- revising and optimizing a large statutory health insurer's case-management approach, including setting up an algorithm to predict high-cost patients
- leading customer-centered transformations of several large statutory health insurers
- leading process optimization, restructuring, and personnel planning at a large public-sector hospital group
- providing support for strategy development and implementation at a large statutory health-insurance company; conducting several due-diligence efforts in the medical-device and lab space across European markets
- conducting several assessments for financial investors in pharma, biotech, and medical devices
- supporting mergers and transformations of several medical-product and health-insurance clients
Published work
“Der GKV-Check-up – Edition 2019,” McKinsey & Company, December 2019
“Das MDK-Gesetz – Auswirkungen auf die KH-Rechnungsprüfung,” McKinsey & Company, December 2019
“Artificial intelligence in health insurance: Smart claims management with self-learning software,” McKinsey & Company, September 2017
Past experience
L.E.K. Consulting GmbH
Management consultant
The Boston Consulting Group GmbH
Management consultant
Education
Technical University, Berlin
MS, engineering
European University Viadrina
BS, social science