About Madhu

Madhu is a partner in McKinsey’s San Francisco office, focusing primarily on commercial health plans on aspects ranging from end-to-end process design to implementation around IT and operational transformations.

Madhu serves most of the largest Blues and several national payors on their most challenging operational issues, such as big data and business intelligence, lean IT and operations, electronic data exchanges, claims operations, and recoveries. She leads McKinsey’s knowledge efforts on exchange readiness and payor infrastructure needs for reimbursement innovation, such as patient-centered medical homes and accountable care organizations, and has served her payor clients in designing and implementing their reimbursement and care models. Madhu also actively leads the Healthcare Systems & Services Practice effort around data analytics, enabling business needs through superior business-intelligence capabilities.

Examples of Madhu’s recent client work include the following:

  • leading the end-to-end process redesign of a large healthcare company, including conducting stakeholder surveys, implementing advanced procurement techniques, overhauling the enrollment and benefit management processes, and piloting and leading the transformation to scale-up
  • developing a clinical vendor strategy for a healthcare provider, based on economic (costs and benefits) and qualitative criteria and competitor reviews
  • redesigning the activity-based costing system for a large national healthcare company, enabling IT cost transparency for regional business units and improved management of nationwide investment and maintenance costs of IT services
  • leading the large-cost and productivity-cost transformation of a pharmacy company, including diagnostics and benchmarking across multiple functional areas, working with client teams to define initiatives and launch a program management office, and tracking and managing change through a multiyear transformation program
  • helping a large health system redesign its enterprise data analytics and infrastructure, including identifying the business needs and demands, defining data-management and data-center end states, establishing the required governance model and processes, and translating these into IT project road maps

Before joining McKinsey, Madhu worked in the risk advisory group at PriceWaterhouseCoopers, where she served several property and casualty insurance clients in Southeast Asia. Prior to that she was part of the mobile-technologies division of Hewlett-Packard’s research and development labs in Singapore. Madhu has multiple patents to her name.

Published work

Why digital transformation should be a strategic priority for health insurers,” McKinsey & Company, May 2016

Women in healthcare: Of leaky pipes and sluggish middles,” McKinsey & Company, February 2016

The new IT landscape for health insurers,” McKinsey Quarterly, August 2010

Past Experience

PricewaterhouseCoopers
Senior associate, global risk management solutions

Hewlett-Packard Singapore
R&D software engineer

Education

Carnegie Mellon University
MS, information systems management

Nanyang Technological University
BS, computer engineering