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Khushpreet Kaur

Partner, New York
Helps companies undertake large-scale digital and analytics transformations to realize new business value

About Khushpreet

Khushpreet is a core leader of McKinsey Digital, co-leading our digital-at-scale work for the financial services sector with a focus on large-scale digital and analytics transformations. She helps companies transform their organizations to realize new business value via digital ways of working and advanced analytics. Her expertise lies in digital strategy, scaling digital transformations, organization design, digital talent, capability building, change management, and application of best-in-class practices.

Among her recent work, Khushpreet:

  • led a multi-year, end-to-end digital transformation for a commercial property insurer, including digital vision and aspiration, talent strategy, operating model design, and launching pilots with emphasis on improving speed to market and customer centricity
  • led a large-scale digital transformation for a B2B financial services provider that included launching lighthouse customer journeys, building internal resources capabilities, designing a new operating model, and establishing a center of excellence, bringing deep improvements to efficiency, customer satisfaction, and employee experience
  • oversaw a large digital transformation for a retirement, life insurance, and wealth management company that included defining digital strategy, a five-year road map of digital journeys, a playbook for scaling up, and onboarding a new chief digital officer, with an aspiration of 15 to 20 percent ROI
  • spearheaded the technology assessment and strategy design for a life and retirement carrier, including baselining current technology performance across value delivered, efficiency, effectiveness, business enablement and capabilities
  • led efficiency transformation in application development and maintenance, and information security domain for an insurance provider, with a 30 percent improvement in value capture

PUBLISHED WORK

Implementing agile ways of working in IT to improve citizen experience,” McKinsey & Company, March 2020

Planning in an agile organization,” McKinsey & Company, February 2019

How to mess up your agile transformation in seven easy (mis)steps,” McKinsey & Company, April 2018

The first 100 days as a chief data officer: Lessons on a transition,” McKinsey & Company, August 2017

How to go agile enterprise-wide: An interview with Scott Richardson,” McKinsey & Company, August 2017

Raising returns on analytics investments in insurance,” McKinsey & Company, July 2017

The advance of analytics,” McKinsey & Company, March 2017

PAST EXPERIENCE

Apple
Retail finance

Goldman Sachs
Asset management

Deloitte
Consultant

EDUCATION

The Wharton School of the University of Pennsylvania
MBA

North Carolina State University
MS, computer science

Guru Gobind Singh Indraprastha University
BS, computer science