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Flavio Litterio

Partner, Waltham
Leads our suite of collections capabilities and technologies globally, also known as C-Lab and C-Tech, which help clients improve their performance in customer assistance, credit activation and delinquency management transformations.

About Flavio

Based in our Boston office, Flavio is a leader within our Risk Practice and leads our suite of collections capabilities and technologies globally—known as C-Lab and C-Tech—which help clients accelerate impact and develop internal capabilities, solutions, and technology on customer assistance, credit activation, and delinquency management transformations.

Prior to envisioning and launching C-Lab and C-Tech, Flavio was the leader of consumer finance and payments in Latin America, serving more than 50 companies in consumer finance, payments, and retail. He has helped organizations build new business, structure joint ventures and strategic alliances, reshape payments strategies, transform consumer finance business units, develop inorganic growth strategies, and embrace digital and analytics transformations.

Examples of Flavio’s recent client experience include the following:

  • multi-year transformation of the delinquency management function of a leading consumer finance institution in Latin America, covering segmentation, strategy, operations, and innovation
  • digital transformation of a leading merchant acquiring in Latin America, implementing agile methodologies across the entire business while reshaping the organization and processes to support the new model
  • consumer-finance strategy and partnership model of retailers in different segments, helping leverage their sales while optimizing financing economics
  • strategic reorientation of a multinational business process outsourcing (BPO) and contact center, redefining target sectors and functions to focus on and redirecting their offerings

Flavio holds a BSc in industrial engineering from the University of São Paulo and an MBA from IMD Business School in Switzerland.

Flavio is fluent in English, Portuguese, Spanish, French.

Past Experience

Roland Berger Strategy Consultants

Business development associate director
After point of sales business manager
Customer training business manager

Procter & Gamble
Assistant brand manager


University of São Paulo
BSc, industrial engineering

IMD Business School