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Alex Singla

Senior PartnerChicago

Global leader of QuantumBlack, AI by McKinsey; advises clients on strategy, digital and analytics, operations, enterprise transformation, and value creation across industries with a focus on financial services and insurance

Alex is a senior partner with the firm’s Chicago office and coleads QuantumBlack, AI by McKinsey, globally. He helps companies transform by deploying digital and data and analytics solutions and ensuring these solutions go from pilot to full-scale adoption and scaling.

He passionately embeds change management and capability building as core elements to every transformation to ensure sustainable and step-change improvements in growth, effectiveness, cost, and customer experience.

In his more than 20 years with McKinsey, Alex has advised clients on several topics, including strategy, digital and analytics, enterprise transformation, service operations, distribution, end-to-end customer journeys, technology, risk assessment, warranty and claims, marketing, and cost.

Examples of Alex’s recent client work include the following:

  • leading an effort to reimagine the homeowner insurance market, using analytics and digital to improve the customer experience, cycle time, and growth, and fully deploying all solutions to nearly 2,000 outbound customer-care agents
  • leading an analytics and operations transformation to improve product quality, warranty costs, customer experience, and market share for a Fortune-200 heavy industrial company, and deploying the solutions to approximately 500 customer-facing sales and service representatives who utilize the analytic insights daily
  • working with a leading life insurer on a holistic enterprise transformation that included developing a multiyear strategy, reimagining and digitizing the core customer end-to-end journeys through analytics, and instituting a growth-and-operations frontline transformation to double earnings within five years
  • leading a frontline sales and analytics transformation from pilot to a national launch with frontline capability building and performance management of more than 2000 field and inside-sales agents, resulting in increased sales and margins

Outside of work, Alex enjoys spending time with his wife and three children. He is a member of the board of trustees of Shedd Aquarium in Chicago, and a member of the Council of Governors of the American India Foundation. Also, he is a guest mentor for innovative technology startups who are accepted into the Creative Destruction Lab program at the University of Wisconsin-Madison.


Getting to know—and manage—your biggest AI risks,” McKinsey & Company, May 2021

The future of insurance claims,” McKinsey & Company, October 2019

What is a customer journey?,” McKinsey & Company, October 2019

From touchpoints to journeys: Seeing the world as customers do,” McKinsey & Company, March 2016


Podcast: Rethinking customer journeys with the next-generation operating model,” McKinsey & Company, January 2018

Published work

The state of AI in early 2024: Gen AI adoption spikes and starts to generate value,” McKinsey & Company, May 2024

Getting it right: MLOps in energy and materials,” McKinsey & Company, May 2024

Strategic alliances for gen AI: How to build them and make them work,” McKinsey & Company, May 2024

A generative AI reset: Rewiring to turn potential into value in 2024,” McKinsey & Company, March 2024

Beyond the hype: Capturing the potential of AI and gen AI in TMT,” McKinsey & Company, February 2024

Don’t wait—create, with generative AI,” McKinsey & Company, August 2023

The state of AI in 2023: Generative AI’s breakout year,” McKinsey & Company, August 2023

Rewired to use AI’s superpower,” McKinsey & Company, June 2023

The economic potential of generative AI: The next productivity frontier,” McKinsey & Company, June 2023

What every CEO should know about generative AI,” McKinsey & Company, May 2023

Exploring opportunities in the generative AI value chain,” McKinsey & Cpmpany, April 2023

Digital transformations: The five talent factors that matter most,” McKinsey & Company, January 2023

The future is now: Unlocking the promise of AI in industrials,” McKinsey & Company, December 2022

The state of AI in 2022—and a half decade in review,” McKinsey & Company, December 2022

Why businesses need explainable AI—and how to deliver it,” McKinsey & Company, September 2022

Why digital trust truly matters,” McKinsey & Company, September 2022

Aon CEO Greg Case: Resilience protects, but it also promotes growth,” McKinsey & Company, April 2022

The state of AI in 2021,” McKinsey & Company, December 2021

Six lessons on how to embrace the next-generation operating model,” McKinsey & Company, January 2019

How to extract maximum value from a zero-based design approach to customer journeys” McKinsey & Company, January 2019

The next-generation operating model for the digital world,” McKinsey & Company, March 2017

Transforming operations management for a digital world,” McKinsey & Company, October 2016

Building a culture of continuous improvement in insurance, McKinsey & Company, April 2015

Past experience

Arthur Andersen
Senior Consultant


University of Chicago Booth School of Business
MBA, strategy, finance, and entrepreneurship

University of Illinois Gies College of Business
BS, finance and accounting