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Johanna Hirscher

Partner, Amsterdam
Helps public institutions and agencies in Europe improve and expand their use of digital technologies to drive societal progress

About Johanna

Johanna coleads our Public & Social Sector Practice in Europe. She also leads our public sector work in Benelux and our public sector data practice group in the Europe, Middle East, and Africa region.

For more than ten years, Johanna has advised Europe’s biggest and best-performing public agencies. Passionate about the potential to offer better service to citizens and businesses, she helps agencies improve their use of technology and harness the power of data in an ethical way.

Johanna also coaches leaders and public sector employees, helping them grow as professionals and adopt innovations from other industries and countries. Focused on lasting change, she often offers sustained support for multi-year journeys—seeing the full transformation through.

Examples of Johanna’s recent client work include the following:

  • designing and implementing a country-wide program to digitize more than 300 government services
  • helping an agency transition to an agile operating model to better serve small and medium enterprises
  • developing a data strategy for a national government, one of Europe’s digital frontrunner countries
  • transforming the IT organization of a major labor agency, achieving performance levels comparable to private sector benchmarks
  • developing advanced analytics tools for different tax agencies to support data-based collections from businesses

Interested in technology trends, Johanna was the leader of an initiative with Google to determine how artificial intelligence-driven automation will impact the labor market in the Netherlands. In addition to her native German, she is fluent in English, French, and Dutch.

Published work

From promise to delivery: Overcoming the strategy problem in the public sector,” McKinsey & Company, July 2019

Education

University of Amsterdam
MA, contemporary Asian studies

University of Mannheim
MBA