Insights on Travel, Transport & Logistics

Article

Miles ahead: How to improve airline customer-loyalty programs

– Without a new approach, airline loyalty programs risk alienating many customers.
Report

How OEMs can succeed in digitized rail infrastructure

– Our research offers a comprehensive picture of the rail-infrastructure-technology industry—and a road map for rolling stock... and rail infrastructure OEMs looking to craft a strategic response to the current megatrends digitization, connectivity, and autonomous-operation technology.
Report

Technology delivered: Implications for cost, customers, and competition in the last-mile ecosystem

– What’s the outlook for the last-mile delivery ecosystem, given rapid development in technology? How will technological advances... affect unit economics, customers, and competitive dynamics?
Article

Does your airline still cross seat belts? A ten-point lean checklist for leaders

– Wasteful processes abound at many supposedly lean airlines. How does yours measure up?
Article

Refining the flight path: Seven priorities for commercial aerospace leaders through 2020

– Commercial aerospace companies need to focus on several areas, from the evolving industry structure to the development cost curve,... to stay competitive.

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MORE INSIGHTS

Article

The US truckload industry seeks a road to the future

– Could digital technologies deliver the benefits of scale that have so far eluded the industry?
Article

Infrastructure for the evolution of urban mobility

– Self-driving vehicles, ride-hailing services, and other technologies are transforming urban mobility. To capture the benefits... of the shift, cities will need sound infrastructure plans and investments.
Interview

‘A physical version of the Internet’: How Hyperloop could be the broadband of transportation

– Proponents of the high-speed technology envision an end-to-end revolution in transportation.
Article

Disrupting transportation: We need to think bigger than cars

– Connectivity could dramatically change the commute of the future.
Report

How container shipping could reinvent itself for the digital age

– When McKinsey investigated containerization in 1967, we found that industry players would have to rethink everything. Is it time... to rethink everything again?
Article

Riding China’s huge, high-flying car market

– Few car markets in history have risen so far so fast. Here’s a peek under the hood at what’s driving China’s automotive future.
Article

Advanced analytics in hospitality

– Digital technologies are creating value and rearranging roles in the travel industry. Here’s how industry leaders are profiting... from the change.
Report

How will same-day and on-demand delivery evolve in urban markets?

– Delivery start-ups have struck a chord with consumers. But brick-and-mortar retailers and parcel services could still compete... by playing to their strengths.
Article - McKinsey Quarterly

Cracks in the ridesharing market—and how to fill them

– For all of its remarkable growth, ridesharing is still far from ubiquitous. To boost miles traveled, the industry will need new... solutions, including smarter design.
Article

A better approach to airline costs

– Aggregate views of airline costs have their limitations. A better approach looks in depth at cost drivers.
Article

Four forces to watch in trucking and rail freight

– North America’s freight-transport markets are back on track. But executives shouldn’t overlook structural shifts in the sector’s... profit pools.
Article

Ports and shipping: The need for solutions that cross lines

– Despite—or because of—low rates, service is bad and shippers are angry. The port-and-shipping sector must and can... improve, not only for shippers, but also for the lines and ports themselves.
Article

Buying and flying: Next-generation airline procurement

– Airlines have been saving through strong purchasing for decades. But with unit revenues declining, procurement must step up to... the next level.
Article

Air freight 2025: Agility, speed, and partnerships

– Companies in the sector must become as agile as possible, maintain air freight’s speed advantage, and deepen their partnerships.
Article

The (ongoing) trouble with travel distribution: Customer experience

– The industry’s rapid evolution continues unabated. To profit through this turbulence, leaders must focus on what really matters—the... customer.
Article

Salvation or misleading temptation—low-cost brands of legacy airlines

– We’ve seen this before: while separate in-house LCC brands seem promising, few have thrived. Success requires a clear rationale,... rigorous follow-through ... and ensuring the right answer is not to transform the mainline brand.
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