Telecommunications Insights

Interview

Gene therapy for telecom operators: An interview with Jon Fredrik Baksaas

– The former GSMA chairman and Telenor CEO discusses what telecoms operators need to do to adapt in the new competitive landscape.
Video

Telecom opportunities in the Middle East and Africa

Operators who haven't focused on the unique demands of consumers in the region can regain the trust of the more than 1 billion subscribers to mobile broadband there—who represent 19 percent of global telecom revenues—using a five-element strategy. Learn more in the video or read the article or full report.

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Article

A better way to M&A: Zeroing in on telecom value

– With organic growth opportunities narrowing, telecom players need a better way to screen potential M&A targets. A data-rich,... heat map–based approach can help.
Article

How telecom companies can win in the digital revolution

– For telecoms, making smart use of digital technologies calls for a wholesale digital transformation. Five steps are needed to... make it happen.
Article - McKinsey Quarterly

Telcos: The untapped promise of big data

– The industry is awash in information, but only a few companies manage it effectively.
Article - McKinsey Quarterly

Winning the rush for data services in the Middle East and Africa

– Demand for data is set to explode. The region’s telecom companies must position themselves now to take advantage.
Article - McKinsey Quarterly

The digital pressures weighing on telecoms

– Advances in communications devices and new business models are weakening the industry’s hold on consumers, a survey of executives... suggests.
Report

Making the most of advanced analytics in Tech, Media & Telecom

– The business model of network operators is being disrupted. This report highlights the potential of advanced analytics for incumbents—and... the leadership and organizational challenges they face.
Article

E-SIM for consumers—a game changer in mobile telecommunications?

– Traditional removable SIM cards are being replaced by dynamic embedded ones. What might this disruption mean for the industry?
Interview - McKinsey Quarterly

How Ericsson aligned its people with its transformation strategy: An interview with chief HR officer Bina Chaurasia

– A recent shift in strategy required an overhaul of HR. Ericsson’s chief human-resources officer, Bina Chaurasia, describes... how skills, technology, and processes had to change on a global scale.
Article

How some companies are using mobile to power growth

– Mobile offers impressive opportunities for profit and growth—provided companies can overcome the three biggest hurdles in effective... digitization.
Article

Lessons from digital telcos: Five initiatives to improve business performance

– McKinsey research reveals the importance of placing digital bets in several core areas that can help companies streamline IT operations... and enhance the customer experience.
Podcast

Discussions on digital: The mobile present and future

– In a wide-ranging discussion, several Silicon Valley leaders discuss the next frontier for mobile, what factors influence conversion... on different devices, and why design matters in the customer experience.
Article

Competing on customer journeys

– Companies can shape consumer decision journeys that create value for their customers and themselves.
Interview

How three external challenges made Nokia’s supply chain stronger

– Johannes Giloth, head of operations for Nokia Networks, describes the supply-chain transformation that helped Nokia thrive despite... a decade of extraordinary pressure.
Article

Mobile fortifies customer loyalty

– Mobile is a thing of beauty when it comes to building customer loyalty for cosmetics brands.
Report

Ten ideas to maximize the socioeconomic impact of ICT in Indonesia

– As the new government of Indonesia begins its work, many expect a major transformation in Southeast Asia’s largest country... and economy. The government has announced it will focus its development priorities on improving citizens’ lives, raising the quality of social and government services, and creating a dynamic and growing economy.
Interview

A recipe for economic growth

– Former US treasury secretary Lawrence H. Summers believes institutional reforms and significant investment are required to push... the world economy forward.
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