As the world begins its slow pivot from COVID-19 crisis management to recovery and the reopening of economies, it’s clear that lockdown has had a profound impact on how people live. The period of contagion, self-isolation, and economic uncertainty will change the way consumers behave—in some cases for years to come.
We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com
New consumer behaviors span all areas of life, from how we work to how we shop to how we entertain ourselves. These rapid shifts have important implications for retailers and consumer packaged goods companies. Many of the longer-term changes in consumer behavior are still forming, giving companies an opportunity to help shape the next normal.
To download the infographic, click here.