Public Sector Insights

Report

Delivering for citizens: How to triple the success rate of government transformations

– An increase in the number of successful government transformations could help solve society’s greatest challenges, serve citizens better, and support the more productive use of public resources.
Article

Elements of a successful government transformation

– Five essential disciplines can more than triple the success rate of public-sector change efforts.
Report - McKinsey Global Institute

Smart cities: Digital solutions for a more livable future

– As cities get smarter, they are becoming more livable and more responsive—and today we are seeing only a preview of what... technology could eventually do in the urban environment.
Article

Solving the customer-experience puzzle: A guidebook for government leaders

– It takes focus to transform public-sector agencies to serve a diverse set of customers better. A ready reference—based on... lessons from government leaders—can help.
Article

Build a case, build a following: Laying the groundwork to transform customer experience in government

– Transforming government agencies to serve people better relies on making a compelling business case and inspiring supporters willing... to champion the change. Here’s how.

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Issue

McKinsey on Government

– Global perspectives on government

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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Report - McKinsey Global Institute

Jobs lost, jobs gained: What the future of work will mean for jobs, skills, and wages

– In an era marked by rapid advances in automation and artificial intelligence, new research assesses the jobs lost and jobs gained... under different scenarios through 2030.
Article

Improving infrastructure outcomes through better capital allocation

– In an age of fiscal uncertainty, US cities and states must optimize capital allocation to improve infrastructure planning.
Report

A strategic approach to climate action in cities—focused acceleration

– Prioritizing efforts in four areas could help cities achieve 90 to 100 percent of the emissions reductions needed by 2030.
Report

Public–private collaborations for transforming urban mobility

– Partnerships that let cities take advantage of new mobility services should make urban transportation more accessible, affordable,... and efficient.
Article

Disrupting transportation: We need to think bigger than cars

– Connectivity could dramatically change the commute of the future.
Article

Taming scope creep to keep public-sector projects on track

– There’s a monster that eats projects: scope creep. To keep the creep at bay, organizations need discipline, collaboration,... and a relentless focus on real user needs.
Report

The closest look yet at Chinese economic engagement in Africa

– Field interviews with more than 1,000 Chinese companies provide new insights into Africa–China business relationships.
Book Excerpt

Agility in US national security

– Even the world’s largest bureaucracy can learn to dance. This excerpt from a new book published by Aspen Strategy Group... suggests how.
Article

Learn from the past, build for the future: Saudi Arabia’s new city on the Red Sea

– To build a city from scratch, create a solid economic foundation.
Commentary

How aerospace should deal with Brexit

– McKinsey senior partner John Dowdy offers his perspective on how Britain’s vote to leave the European Union may affect the aerospace... sector.
Interview

Winning the fight against malaria

– The United Nations’ Special Envoy for Malaria, Ray Chambers, discusses the ongoing battle against a disease that last year... killed more than 400,000 people.
Report

Portugal: Choices for the Future

– Portugal: Choices for the future is a comprehensive study of the trade-offs the Portuguese are willing to make in the next 10... years to enhance their social and economic well-being.
Article

Urban mobility at a tipping point

– As more of the world’s cities become congested and polluted, new business models and technologies are emerging to solve... the mobility challenge.
Article

New horizons for infrastructure investing

– Investors are having trouble finding attractive deals. They might be looking in the wrong places.
Commentary

Accelerating South Africa’s economic transformation

– Two decades ago, South Africa defied expectations by transforming itself into an inclusive democracy. Now it’s time to take... the next leap forward.
Article

A hidden roadblock in public-infrastructure projects

– Misplaced assumptions that governments always enjoy a cost-of-capital advantage over private players can kill projects on the... drawing board. Reexamining the economics could move more deals ahead.
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