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Digitizing the state: Five tasks for national governments

– Public authorities cannot build great digital services on their own. They need national governments to provide the right conditions for them to succeed.

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McKinsey Center for Government

The McKinsey Center for Government is a new global hub for research, collaboration, and innovation in government performance.

Featured Publications

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How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.

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Public–private collaborations for transforming urban mobility

– Partnerships that let cities take advantage of new mobility services should make urban transportation more accessible, affordable,... and efficient.
Article

From ‘why’ to ‘why not’: Sustainable investing as the new normal

– More institutional investors recognize environmental, social, and governance factors as drivers of value. The key to investing... effectively is to integrate these factors across the investment process.
Article

Disrupting transportation: We need to think bigger than cars

– Connectivity could dramatically change the commute of the future.
Report

Partnering for parity: Strengthening collaborations for gender equality

– Organizations that form partnerships to promote gender parity can follow some best practices and avoid major pitfalls that hamper... progress.
Commentary - McKinsey Quarterly

Learning innovation in the digital age

– As the workplace changes, so must education and training. Exciting experiments are under way—but are they enough?
Report

What drives student performance in Latin America?

– Our analysis of OECD PISA results from the region offers five findings on student mindsets, teaching practices, technology, instructional... hours, and early childhood education.
Commentary - McKinsey Quarterly

Getting ready for the future of work

– Artificial intelligence is poised to disrupt the workplace. What will the company of the future look like—and how will people... keep up?
Interview

Two views on how customer experience can better serve US military veterans

– Robert McDonald, the former secretary of the US Department of Veterans Affairs, and Tom Allin, the agency’s former head of veterans... experience, discuss the role of frontline employees and organizational innovation in building a customer-centric culture.
Article

Taming scope creep to keep public-sector projects on track

– There’s a monster that eats projects: scope creep. To keep the creep at bay, organizations need discipline, collaboration,... and a relentless focus on real user needs.
Article

The rising advantage of public-private partnerships

– In the United States, governments are increasingly turning to public-private partnerships (P3s) to implement public infrastructure... works. Here’s why the benefits of P3 project delivery, not just financing, will continue to shift the market in this direction.
Report

The closest look yet at Chinese economic engagement in Africa

– Field interviews with more than 1,000 Chinese companies provide new insights into Africa–China business relationships.
Article - Financial Times

Paying young Americans to learn

– Nearly one in six American workers is unemployed or underemployed, yet more than 6m jobs remain unfilled. Business has become... the driving force behind a rethink of how training is organised.
Article

How the public sector can remain agile beyond times of crisis

– Public-sector organizations have shown they can be nimble in a crisis. Focusing on agility could help them keep pace with changing... needs during challenges—and beyond.
Interview

Building a long-term customer-experience vision at the Social Security Administration

– Carolyn Colvin, the Social Security Administration’s former acting commissioner, discusses the critical elements in incorporating... customer-centric thinking in a high-level strategy.
Interview

Improving public safety through customer experience at the National Weather Service

– Laura Furgione, the NWS’s former deputy director, discusses where the customer fits in with the agency’s mission of... protecting lives and property.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.

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