Public Sector Insights

Article

Build a case, build a following: Laying the groundwork to transform customer experience in government

– Transforming government agencies to serve people better relies on making a compelling business case and inspiring supporters willing to champion the change. Here’s how.
Article

Understanding the customer experience with government

– Government agencies that are unclear on what matters most to their customers risk wasting time and resources on the things that... don’t. Finding out is the first step.
Interview

Transforming a 150-year-old government agency: A CEO story

– HM Land Registry’s Graham Farrant describes leading the cultural and operational transformation of an organization of 5,200... people.
Article

High-performing US states: Is there a secret to success?

– Our refresh of the Leading States Index looks at state performance from the citizens’ perspective to gauge what’s... working well for governments and citizens, and where states can improve.
Article

How governments can be more effective by reallocating their resources

– Scrutinizing past expenditures and radically challenging cognitive biases can help governments cut costs and create better outcomes... for citizens.

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McKinsey Center for Government

The McKinsey Center for Government is a new global hub for research, collaboration, and innovation in government performance.

Featured Publications

Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.

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More insights

Article

Mitigating risk in IT megaprojects

– Public-sector IT projects are highly susceptible to delays and cost overruns. Some leading-edge governments are finding ways to... avoid those pitfalls.
Report

Drivers of student performance: Asia insights

– An analysis of OECD PISA results from Asia highlights four findings on mindsets, teaching styles, technology, and early childhood... education.
Report

How migration data can deliver real-life benefits for migrants and governments

– As countries have joined together on a path toward increased cooperation and action on migration, investment in data will be crucial... for its success.
Article

How the public sector fits in the productivity puzzle

– A benchmarking study finds that governments could save $3.5 trillion a year by 2021 if they were to improve at the rate of their... best peers.
Interview

Dan Doctoroff on how we’ll realize the promise of urban innovation

– To prepare cities for the future, we need to develop and deploy the services that will power them. It will take political courage,... foresight, and coordination.
Video

Productivity for better government services

– Slovenia’s deputy prime minister describes how the government has adopted agile principles to operate more efficiently and... give citizens and businesses the services they need when they need them.
Interview

War and peace: Evolving challenges and strategies in the US military

– Five experts describe the technological, environmental, and other disruptions that are changing the way the US armed forces manage... conflicts and pursue peace initiatives.
Report

Drivers of student performance: Insights from North America

– Our analysis of OECD PISA results from North America highlights four insights on student mindsets, teaching practices, instructional... time, and early childhood education.
Article

Five keys to digitizing aerospace and defense companies

– Most aerospace and defense companies have launched digital transformation efforts. Few of them are working out. Here’s how... to get better results.
Book Excerpt

More tooth, less tail: Getting beyond NATO’s 2 percent rule

– This excerpt from a new book published by Aspen Strategy Group offers a path to better and more meaningful metrics.
Report - McKinsey Global Institute

What the future of work will mean for jobs, skills, and wages

– In an era marked by rapid advances in automation and artificial intelligence, new research assesses the jobs lost and jobs gained... under different scenarios through 2030.
Article

Digitizing the state: Five tasks for national governments

– Public authorities cannot build great digital services on their own. They need national governments to provide the right conditions... for them to succeed.
Report

Drivers of student performance: Insights from Europe

– We analyzed OECD PISA results from Europe. What did we learn about student mindsets, teaching practices, and technology?
Article

Harnessing the power of digital in US government agencies

– A focus on customer journeys, a dedicated digital team, agile methods, and strong talent can help government agencies move beyond... incremental improvements and achieve transformative change.
Article

Improving infrastructure outcomes through better capital allocation

– In an age of fiscal uncertainty, US cities and states must optimize capital allocation to improve infrastructure planning.
Report

A strategic approach to climate action in cities—focused acceleration

– Prioritizing efforts in four areas could help cities achieve 90 to 100 percent of the emissions reductions needed by 2030.

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