Public Sector Insights

Article

Cracking down on government fraud with data analytics

– New data tools are giving government agencies the upper hand in taming fraud, waste, and abuse. Lessons from scaled approaches show how to capture the hundreds of billions of dollars at stake.
Article

Thriving amid turbulence: Imagining the cities of the future

– Four major forces are shaping cities of the future. How can they thrive in the face of challenges and change?
Article

Sustaining high performance beyond public-sector pilot projects

– Public institutions can turn remarkable short-term efforts into meaningful long-term results.
Article

Asking the right questions to define government’s role in cybersecurity

– There is no one-size-fits-all approach for governments to manage cybersecurity. But asking some key questions can help leaders... get started.
Report

Delivering for citizens: How to triple the success rate of government transformations

– An increase in the number of successful government transformations could help solve society’s greatest challenges, serve... citizens better, and support the more productive use of public resources.

Featured publications

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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More insights

Report

Smart city solutions: What drives citizen adoption around the globe?

– Understanding how smart cities implement citizen-centric technologies and what drives widespread adoption of smart city solutions,... will help local governments promote new behaviors and attitudes.
Commentary

Smarter infrastructure: A solution to the productivity puzzle?

– What elements lay the groundwork for “smart infrastructure,” and how can the public sector drive them?
Article

Elements of a successful government transformation

– Five essential disciplines can more than triple the success rate of public-sector change efforts.
Article

Creating an effective workforce system for the new economy

– Governments have an important role to play in building a deeper pool of qualified workers and fueling economic growth.
Interview

A study in complex change: Transforming a global public-sector organization

– Agus D. W. Martowardojo discusses the strategies and culture changes he implemented to set a new path for Bank Indonesia.
Article

A smarter approach to cost reduction in the public sector

– Most cost-cutting programs fail. To do better for less, governments need to build capabilities, harness data and analytics, and... reinvest savings.
Article

How to create win-win public outsourcing contracts

– To structure and manage complex contracts with the private sector, governments must have a range of skills and expertise. Six... success factors are critical to these efforts.
Article

The economics of homelessness in Seattle and King County

– Can a rising tide lift all boats? Here is a quick primer on the state of play in one fast-growth market.
Article

Solving the customer-experience puzzle: A guidebook for government leaders

– It takes focus to transform public-sector agencies to serve a diverse set of customers better. A ready reference—based on... lessons from government leaders—can help.
Article - McKinsey Quarterly

Booming cities, unintended consequences

– Roadways clogged by commercial vehicles and intense competition for affordable housing are imposing costs on prosperous cities... and their most vulnerable residents.
Video

Society 3.0: Using technology to improve public goods

– Vodafone Group CEO Vittorio Colao discusses why technology should not merely increase productivity but also benefit society at... large.
Report

Navigating the new realities of global trade

– The long-term future of global trade will be reshaped by technological shifts and changes in international trade policy.
Interview

Transforming a 150-year-old government agency: A CEO story

– HM Land Registry’s Graham Farrant describes leading the cultural and operational transformation of an organization of 5,200... people.
Article

Build a case, build a following: Laying the groundwork to transform customer experience in government

– Transforming government agencies to serve people better relies on making a compelling business case and inspiring supporters willing... to champion the change. Here’s how.
Article

How smarter purchasing can improve public-sector performance

– Well-established best practices can generate billions of dollars of savings that can be better used elsewhere—without affecting... services.
Article

Improving outcomes with better government productivity

– Sure, productivity can save money. But it could also improve education, fine-tune tax collection, and add 12 billion healthy-life... years for the world’s population.
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