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Organization

We help governments address their most fundamental organizational challenges—from human-capital development to transformational change.

Government agencies are among the most complex organizations in the world. In the current fiscal environment, they face increasing demands to deliver more services at lower costs. We bring a range of proprietary tools and a wealth of experience to help public-sector clients address this challenge, in particular in the areas of organizational design, human capital, organizational diagnostics, and transformational change.

Examples of our work

In the past 5 years, we have supported more than 600 public-sector organization projects. Examples include the following:

  • supporting a large organizational redesign at a law-enforcement agency
  • helping a public-finance organization improve its talent-management system; specific outcomes included reducing time to hire by more than 50 percent and achieving the number-three ranking among large agencies in the Partnership for Public Service's "Best Places to Work" survey
  • assisting the three grant-making units of a law-enforcement agency in developing a workforce-planning model and talent strategies to enable fact-based resource planning and to inform long-term human-capital strategies
  • helping a defense agency conduct an organizational-health diagnostic using our proprietary Organizational Health Index; the team helped the client identify five core areas for improvement, which the leadership team will tackle over the next 2 to 3 years
  • supporting an enforcement organization in designing and successfully rolling out a new organization model, thereby reenergizing a demoralized staff; one client claims this work has led to "the biggest turnaround I have seen in more than 25 years in government"

Featured capabilities

Proprietary tools and solutions are a significant source of our distinctiveness. They enable us to provide actionable insights and deliver unique results for our public-sector clients. Examples include the following:

  • Organizational Health Index: This provides a comprehensive, survey-based assessment of an organization's effectiveness and management practices. Our growing database of more than 650 private- and public-sector organizations worldwide allows us to benchmark results.
    Download the brochure
  • OrgLab: McKinsey's proprietary OrgLab is a tech-enabled solution focusing on organizational diagnostics, org design, and talent deployment. OrgLab's software enables users to analyze HR data and identify opportunity areas (including spans & layers), as well as visualize and create organizational design scenarios. OrgLab's solution offering includes expert trainings, guided workshops, and tech-enabled immersion centers that empower business leaders with the capabilities to make effective organizational decisions.
    Contact OrgLab@mckinsey.com to learn more
  • Transformational change: Our comprehensive approach to leading large-scale transformation programs places equal importance on business-improvement initiatives and organizational dynamics. It includes a suite of tools and techniques across the five stages of transformation: aspire, assess, architect, act, and advance.
  • Change Leaders' Forums: These capability-building sessions, hosted by McKinsey, aim to help government leaders drive change in their organizations and build peer relationships across government agencies.
    Download the brochure
  • Talent System Assessment Tool: Our proprietary talent assessment tool helps clients benchmark their current talent practices and pinpoint areas for improvement.
    Download the brochure
  • Social-network analysis: This analysis helps identify informal communities and influencers throughout an organization in a quantifiable and measurable manner.

Featured experts

Simon Blackburn

Senior Partner, Sydney

Richard Elder

Senior Partner, Washington DC

Scott Rutherford

Senior Partner, Washington DC

Impact story

Through a transformation program, a housing agency improves both performance and morale

In response to increased demand for its services, a government agency transformed its organization—resulting in better operational performance and higher levels of employee engagement.

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