South Africa’s healthcare consumer sentiment during the COVID-19 crisis

Safety, cleanliness, and location proximity remain the most important factors in selecting healthcare providers.

South African healthcare consumers have declined their activity levels across most healthcare categories. Around 40 percent of consumers stated they have been willing to delay elective hospital visits for care. Safety, cleanliness, and proximity are the three critical factors for consumers when selecting healthcare providers during the crisis. At the same time, there is a strong shift towards digital health with a third of consumers using virtual care in the past two months, around 95 percent having a positive experience and around 90 percent saying they intend to continue using these services.

These exhibits are based on survey data collected in Q4 2020.

Disclaimer: These materials are being provided on an accelerated basis in response to the COVID-19 crisis. These materials reflect general insight based on currently available information, which has not been independently verified and is inherently uncertain. Future results may differ materially from any statements of expectation, forecasts or projections. These materials are not a guarantee of results and cannot be relied upon. These materials do not constitute legal, medical, policy, or other regulated advice and do not contain all the information needed to determine a future course of action. Given the uncertainty surrounding COVID-19, these materials are provided “as is” solely for information purposes without any representation or warranty, and all liability is expressly disclaimed. References to specific products or organizations are solely for illustration and do not constitute any endorsement or recommendation. The recipient remains solely responsible for all decisions, use of these materials, and compliance with applicable laws, rules, regulations, and standards. Consider seeking advice of legal and other relevant certified/licensed experts prior to taking any specific steps.

Explore a career with us