Insights on Financial Services

Latin America’s insurance market is booming—both in premium growth and complexity. The opportunities available to global, regional, and local insurers are immense.

Our latest survey of North American insurance customers offers insight into the challenges—and the value—of delivering a winning customer experience in insurance.

The 2023 McKinsey Global Payments Report shines a light on a changing industry and explains how banks and others can capitalize on new dynamics.

Our 21st annual survey finds the industry facing challenges to growth and profitability of invested assets but armed with plenty of ideas on how to succeed.

Tokenization adoption was poised for success six years ago, but progress was limited. Renewed interest might feel like déjà vu, but stronger business fundamentals and structural changes suggest the path could be different this time.

Financial institutions in Latin America are responding to similar forces that have put sustainability on the agendas of their peers in other parts of the world. A five-pillar approach can increase the odds of success.

Attempting to serve all corporate clients through high-touch, personal interactions isn’t meeting the needs of today’s customers. The key to full coverage is a multipronged model of banking channels.

Neobank founder and technologist Anne Boden talks about the changes in the banking landscape that prompted her to start a new institution from the ground up.