Insights on Financial Services

Article

Web3 beyond the hype

– While buffeted by the recent market downturn and bankruptcies, digital assets and the technologies underlying them still have the potential to transform business models across sectors.
Report

Creating value, finding focus: Global Insurance Report 2022

– The insurance industry struggles to create economic profit. But amid COVID-19’s enduring changes, opportunities await.
Report

McKinsey’s Global Banking Annual Review

– Updated annually, our Global Banking Annual Review offers the best of our research and insights into the global banking industry. Explore the findings from our most recent report and scroll for past years’ reports.
Article

As ISVs disrupt payments, can merchant acquirers stay relevant?

– Merchant acquirers must act quickly to retain share as small businesses shift to integrated software vendors (ISVs), adopt value-added services, and address customers’ preference for omnichannel commerce.
Interview

Merchant acquiring at the crossroads: An industry reinvents itself

– Once viewed as a mundane realm of payment processing, merchant acquiring in Asia is undergoing a transformation to seize the opportunities created by increased demand and digitization.
Article

Connected revolution: The future of US auto insurance

– Autonomous mobility has the potential to dramatically transform the automotive insurance market, from underwriting to claims and beyond.
Article

Capturing the climate opportunity in insurance

– The world’s transition to net-zero emissions will cost trillions of dollars and present new kinds of risks. Here’s the role insurers can play.
Podcast

Climate and insurance: How carriers are preparing for a net-zero future

– Decarbonization means a new risk landscape and new strategic skill sets for insurers. McKinsey subject matter experts from around the world discuss the shifts they’re seeing and the road ahead.
Article

The future of payments in Africa

– Innovations, entrepreneurs, and capital are reshaping Africa’s fast-growing electronic-payments landscape with solutions for consumers and businesses alike.
Article

What every insurance leader should know about cloud

– Successful cloud migrations depend on knowing where the value for insurance lies in cloud and on business and IT working together.
Report

Fintech in Africa: The end of the beginning

– Africa’s fintech industry is coming of age. In the face of political and economic challenges and a global pandemic, fintech on the continent is booming. Here’s what comes next.

Talking Banking Matters

Leaders in Payments is an original podcast series from McKinsey’s Global Banking Practice, featuring conversations with... innovators, disruptors, and emerging leaders in the rapidly changing global payments ecosystem. Spanning consumer, commercial, and peer-to-peer payments, the talks focus on what motivates these dynamic individuals, their strategic choices, and the opportunities they see ahead.

Banking & Securities matters

Short takes on critical topics for leaders in banking, securities and beyond.

Insurance insights that matter

Short insights on topics that matter to leaders in the global insurance industry.

Featured publications

Issue

McKinsey on Payments 32

Covering trends and opportunities in the world of payments.
Issue

Building the AI bank of the future

– To thrive in the AI-powered digital age, banks will need an AI-and-analytics capability stack that delivers intelligent, personalized... solutions and distinctive experiences at scale in real time.
Article

How top tech trends will transform insurance

– Over the next decade, the fully tech-enabled insurer will bear little resemblance to today’s organization. Five trends,... individually and in combination, will have a seismic impact.

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MORE INSIGHTS

Article

As ISVs disrupt payments, can merchant acquirers stay relevant?

– Merchant acquirers must act quickly to retain share as small businesses shift to integrated software vendors (ISVs), adopt value-added... services, and address customers’ preference for omnichannel commerce.
Podcast - Talking Banking Matters

Baptism by fire: Talking with Zopa’s Jaidev Janardana

– The UK fintech’s CEO shares lessons from launching a bank during a pandemic, pulling the plug on the company’s founding... product, and adapting its business model.
Article

Claims 2030: Embracing the future

– As technological change accelerates and customer preferences diverge, the future of claims organizations centers on four key trends.
Article

Insurance MGAs: Opportunities and considerations for investors

– Managing general agents (MGAs) fill key roles in the insurance distribution chain. The more informed investors are about how MGAs... function, the better they can recognize opportunities.
Article

Countering inflation: How US P&C insurers can build resilience

– As property and casualty insurers in the United States struggle to maintain profitability, executives will need to direct a coordinated... response across pricing, underwriting, claims, and other functions.
Article

Creating a technology risk and cyber risk appetite framework

– Here’s how to build a comprehensive, measurable, and objective end-to-end risk appetite framework as a foundation for managing... technology risk and cyber risk.
Report

Banking on growth: Ensuring the future prosperity of Japan

– Following the launch of Japan’s national strategy to revitalize growth, Japanese banks have renewed opportunities to become... engines of prosperity by playing various roles in support of growth.
Podcast

Charles Lowrey on putting purpose at the heart of Prudential Financial’s transformation

– The chairman and CEO of Prudential Financial talks about what it takes to keep a transformation on track.
Podcast - Talking Banking Matters

Transforming global trade: Views from Tradeshift CEO Christian Lanng

– The leader of the Danish-born fintech talks about modernizing B2B payments, the significance of global trade, and an early meeting... with a Silicon Valley mentor that keeps him centered.
Interview

How data and analytics are transforming the wholesale bank at HSBC

– James Bickerton describes how HSBC’s Global Banking division is achieving sustainable growth by giving frontline employees... broad access to data and analytics so they can better serve customers.
Podcast

Tackling the retirement adequacy problem: A conversation with Endowus’s Samuel Rhee

– The cofounder of a Singapore fintech explains how a digital platform designed to help residents better invest their social security... savings transformed into an all-purpose investment app.
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