Productivity

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A new frontier for transforming nonpersonnel cost management in banking

– COVID-19’s economic impact makes cost management critical for banks. Three actions pave the way to lower expenses while... maintaining customer satisfaction.
Article

Improving productivity in a disrupted landscape: How to transform Latin American banking

– Latin American banks have long sought productivity breakthroughs to meet rising customer expectations and the challenge from new,... digital players. COVID-19 is making transformation even more urgent.
Blog Post

A recipe for banking operations efficiency

– In the current environment, piecemeal productivity gains will not lead to significant bottom-line differences for banks. They... must rigorously apply a full set of levers across their entire operations cost base.
Blog Post

Navigating near-term earnings gaps while preparing for economic headwinds

– Through early and selective cuts in spending, and tactical investments to head off credit losses, resilient banks should pull... ahead of those competitors who react only after the economy and credit quality start to fade.
Blog Post

Transforming banks’ IT productivity

– Banks need highly efficient IT delivery models to meet the challenges of digital disruption and control costs.
Blog Post

Productivity in banking: An Interview with Lloyds Banking Group’s Jennifer Tippin

– Jennifer Tippin, Group Director, People and Productivity at Lloyds Banking Group talks with McKinsey about the bank’s focus... on productivity.
Blog Post

Organizational efficiency and effectiveness: The winning bank’s secret weapons

– For banks in a challenging environment, improved productivity and an engaging employee experience need not be competing aims.
Blog Post

Winning the European banking productivity race

– A set of ten productivity levers can help banks attain “Golden Quadrant” performance.
Blog Post

Five themes for transforming wholesale banking operations and technology

– Banks have made progress with O&T transformations, but there is still tremendous value to be gained.
Blog Post

Banking operations for a customer-centric world

– Customer needs are rapidly changing. To meet those needs, banks need to make customer experience the starting point for process... design.
Blog Post

Debiasing in action

– Asset management firms are using analytics and behavioral science to uncover and address hidden biases that destroy value.
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