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Talent in wholesale banking: Building a sustainable competitive advantage

– People with the right skills and talents are the greatest differentiator for banks. They are also the scarcest resource.

Featured publications

Issue

McKinsey on Payments: Special edition on advanced analytics in banking

– This issue of our long-running journal focuses on the crucial role of analytics in banking and payments.
Collection

Digital disruption in insurance: Cutting through the noise

Regulation, product complexity, and insurers’ large balance sheets have kept digital attackers from insurers’ gates. That is changing, but in ways incumbents should embrace. They can flourish in the digital age—if they move swiftly and decisively.

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Interactive

2019 global insurance trends and forecasts

– Our 2019 analysis of McKinsey’s Global Insurance Pools database offers a detailed look at global insurance trends, with... analysis by region and line of business.
Article - McKinsey Quarterly

A new housing ecosystem: $3.8 trillion under one roof

– Digital platforms open new opportunities for connecting, integrating, and reimagining a traditional sector. Zeroing in on specific... segments and pain points shows how.
Article

Winning in a world of ecosystems

– For traditional firms seeking to elevate their digital footprint, ecosystems represent an opportunity to boost growth, performance,... and outshine competitors. Here's a look at what ecosystems can offer.
Article

Claims 2030: Dream or reality?

– Over the next decade, next-generation capabilities have the potential to completely transform the claims process. Carriers should... focus on four areas to unlock value.
Article

The hidden benefits of value-added services in commercial lines insurance

– Value-added services can help insurers improve profitability, own the customer interface, and reinvent their product offerings.... To capture these benefits, companies must understand the changing needs of customers and brokers and expand new services beyond a core offering.
Article

From art to science: The future of underwriting in commercial P&C insurance

– Underwriting in insurance is essential to performance excellence. Today’s carriers will need to evolve the role to meet... the industry and customer needs of tomorrow.
Article

Digital banking in Indonesia: Building loyalty and generating growth

– Indonesian consumers are embracing digital banking. To attract them, banks need to take an active approach.
Interview

Scaling and accelerating a digital transformation

– Putting customers at the center of its digital transformation helped IAG build trust within the organization and accelerate the... change.
Interview

Lessons from an integration: A conversation with Worldpay’s Mark Heimbouch

– The president and COO describes the company’s quest for synergies, scale, and growth in global e-commerce.
Article

Customer experience as a value driver in German retail banking

– New research shows that when banks invest in delighting their customers, the returns are significant and measurable.
Article

Life insurance product innovation: What insurers can learn from leading tech and consumer companies

– Insurers can develop a competitive advantage by looking to how leading technology and consumer-product companies accelerate product... development and improve product innovation.
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