Insights on Financial Services

Report

Banks in the changing world of financial intermediation

– Banks sit at the center of a vast, complex system that intermediates more than $250 trillion in global funds. What happens when the system itself is significantly streamlined and reshaped?
Report

The new Great Game in North American asset management

– The competitive landscape is being reset by a small group of visionary asset managers jockeying to deliver distinctive propositions... at scale.
Article

Achieving digital alpha in asset management

– The ability to generate value through digitization will increasingly separate leaders and followers in North American asset management.
Article

Global payments: Expansive growth, targeted opportunities

– Robust growth makes payments a dynamic sector for incumbents—and a draw for new competitors.
Interactive

Where the life insurance industry can go from here

– Our annual life insurance and annuities review finds that the industry is poised for growth but will need to improve its capacity... for bold resource allocation and productivity improvement.
Article

A vision for the future of cross-border payments

– Alternative solutions and new competitors are upending the industry’s fundamentals.
Article

Will the good times keep rolling for Asia’s asset managers?

– With a revenue pool expected to double in the next five years, Asia’s asset management industry is a primary focus for domestic... and foreign firms seeking robust growth opportunities.
Article

Managing a customer-experience transformation in banking

– As banks rush to transform their customer experience, it’s easy to trip up. Here’s how to execute a step change that... moves ahead of competitors.
Article

Closing the gap: Leadership perspectives on promoting women in financial services

– Men still make up most of the management ranks at banks and insurers. New survey data and interviews with female executives point... the way to improving gender diversity.

Featured publications

Issue

McKinsey on Payments: Special edition on advanced analytics in banking

– This issue of our long-running journal focuses on the crucial role of analytics in banking and payments.
Collection

Digital disruption in insurance: Cutting through the noise

Regulation, product complexity, and insurers’ large balance sheets have kept digital attackers from insurers’ gates. That is changing, but in ways incumbents should embrace. They can flourish in the digital age—if they move swiftly and decisively.

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MORE INSIGHTS

Article

The insurance agency of the future: Building a digital service model

– For leading insurance carriers to keep up with customers and competitors, they must prioritize digital transformation—and they... can begin by implementing technologies in four areas.
Article

New technology, new rules: Reimagining the modern finance workforce

– Innovations in technology and management practice are creating new opportunities for the finance function to add value to the... business. Here’s how finance teams will need to evolve to make the most of them.
Article

Mapping AI techniques to problem types

– A view of new analytics techniques, focused on specific potential applications in business and the public sector.
Article

‘All in the mind’: Harnessing psychology and analytics to counter bias and reduce risk

– A few pioneering financial institutions have applied an analytics-based approach to debiasing their business decisions, with impressive... results.
Article

Building an effective analytics organization

– To maximize the potential of advanced analytics, banks and payments providers need to design an organizational structure that... supports the mission.
Article

Designing a data transformation that delivers value right from the start

– While most companies understand the importance of analytics, fewer than 20 percent have maximized the potential and implemented... AA at scale.
Article

Using analytics to increase satisfaction, efficiency, and revenue in customer service

– Payments providers that adopt advanced analytics to develop integrated approaches to customer service are seeing significant improvements.
Article - McKinsey Quarterly

A decade after the crisis, it’s a different world

– Back in 2008, we learned the hard way that good times can morph into bad times before most of us realize what’s happening.... Where are we now?
Report

European Private Banking in 2018: Running for scale

– Favorable market returns helped to build up Western European private banking profit pools in 2017, but banks need to assert more... control over their profit growth.
Article

Hidden figures: The quiet discipline of managing people using data

– To prevail in the renewed war for talent, banks will need to deploy new capabilities in data, analytics, and organizational science.
Article

Using data to unlock the potential of an SME and mid-corporate franchise

– By mining huge reserves of customer data, banking analytics leaders are meeting the needs of hundreds of thousands of commercial... customers, with new levels of convenience and cost efficiency.
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