Insights on Financial Services

Article

Digital ecosystems for insurers: Opportunities through the Internet of Things

– The Internet of Things has entered customers’ everyday lives around the globe and transformed business models across industries. This environment brings opportunities for insurers: to develop new products, open new distribution channels, and extend their role to include prediction, prevention, and assistance.
Article

From art to science: The future of underwriting in commercial P&C insurance

– Underwriting in insurance is essential to performance excellence. Today’s carriers will need to evolve the role to meet... the industry and customer needs of tomorrow.
Article

Customer mindshare: The new battleground in US retail banking

– As customer expectations continue to evolve, banks need a new way to measure the effectiveness of their acquisition and retention... strategies.
Article

Blockchain’s Occam problem

– Blockchain has yet to become the game-changer some expected. A key to finding the value is to apply the technology only when it... is the simplest solution available.
Article

The balancing act: Omnichannel excellence in retail banking

– To capture the full value of digital distribution, banks need to make sure the human touch is still part of the equation.
Report

Banks in the changing world of financial intermediation

– Banks sit at the center of a vast, complex system that intermediates more than $250 trillion in global funds. What happens when... the system itself is significantly streamlined and reshaped?
Article

What’s new and what’s not in US wealth management

– The US wealth management industry is poised for growth over the next decade.
Article

Synergy and disruption: Ten trends shaping fintech

– As the fintech landscape continues to evolve, a look at the newest developments from across the globe.
Article

Full speed ahead in European asset management

– Three types of firms made the most of another banner year in European asset management. Lagging performers should take note.

Featured publications

Issue

McKinsey on Payments: Special edition on advanced analytics in banking

– This issue of our long-running journal focuses on the crucial role of analytics in banking and payments.
Collection

Digital disruption in insurance: Cutting through the noise

Regulation, product complexity, and insurers’ large balance sheets have kept digital attackers from insurers’ gates. That is changing, but in ways incumbents should embrace. They can flourish in the digital age—if they move swiftly and decisively.

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MORE INSIGHTS

Article

Digital banking in Indonesia: Building loyalty and generating growth

– Indonesian consumers are embracing digital banking. To attract them, banks need to take an active approach.
Interview

Scaling and accelerating a digital transformation

– Putting customers at the center of its digital transformation helped IAG build trust within the organization and accelerate the... change.
Interview

Lessons from an integration: A conversation with Worldpay’s Mark Heimbouch

– The president and COO describes the company’s quest for synergies, scale, and growth in global e-commerce.
Article

Customer mindshare: The new battleground in US retail banking

– As customer expectations continue to evolve, banks need a new way to measure the effectiveness of their acquisition and retention... strategies.
Article

Digital ecosystems for insurers: Opportunities through the Internet of Things

– The Internet of Things has entered customers’ everyday lives around the globe and transformed business models across industries.... This environment brings opportunities for insurers: to develop new products, open new distribution channels, and extend their role to include prediction, prevention, and assistance.
Article

Customer experience as a value driver in German retail banking

– New research shows that when banks invest in delighting their customers, the returns are significant and measurable.
Article

Life insurance product innovation: What insurers can learn from leading tech and consumer companies

– Insurers can develop a competitive advantage by looking to how leading technology and consumer-product companies accelerate product... development and improve product innovation.
Article

The compliance function at an inflection point

– McKinsey’s benchmarking survey of leading banks helped identify five steps toward transforming the efficiency and effectiveness... of the compliance function.
Article

Fighting back against synthetic identity fraud

– Digging deep into the data trails people leave behind can help banks detect whether their customers are real or not and stem losses... from this fast-growing financial crime.
Article

The transformation of global acquiring

– The traditional acquirer processing model is destined to become commoditized and less profitable. Established firms will need... to choose from among set of distinct strategies in order to compete.
Article

Friends or foes: The rise of European aggregators and their impact on traditional insurers

– After grappling with aggregators for 20 years, many European insurers have embraced them as an effective way to reach customers.... We estimate that today almost 50 percent of online insurance in Europe is sold via aggregators. The implications for insurers are significant.
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