Insights on Financial Services

Article

Banks and the digital flywheel: An engine for ongoing value capture

– A few banks are generating significant bottom-line impact from their digital investments. These leaders share a relentless focus on applying productivity gains as broadly as possible across the organization.
Article

Deep insights, broad solutions: How banks can win in the vast housing ecosystem

– The value of an ecosystem is closely tied to how many connections it can make in the service of customer needs. To strengthen... their natural position in housing, banks must broaden their scope without losing their focus on individual consumers.
Article

Building the corporate bank of the future

– Corporate banks have delivered steady returns but face daunting challenges. To succeed in the coming years, they need to find... another gear.
Article

Perspectives on conduct risk in wealth management

– Here are four principles that can help financial institutions meet customer and regulator expectations for better conduct-risk... management.
Article

The state of retail wealth management in North America

– Revenues, and the number of assets managed, hit record highs for North American financial advisors in 2017. A deeper look at the... numbers, however, reveals concerning trends in pricing and new-client acquisition.
Article

Insurance 2030—The impact of AI on the future of insurance

– The industry is on the verge of a seismic, tech-driven shift. A focus on four areas can position carriers to embrace this change.
Article

FRTB reloaded: Overhauling the trading-risk infrastructure

– Investing in infrastructure isn’t glamorous. But a thoughtful rebuild will pay dividends for years to come.
Article

Reaching Asia’s digital banking customers

– Asia’s banking customers are migrating to digital channels in force. The challenge for the region’s banks is to deliver... superior digital experiences before competitors do.
Article

Disruption in European consumer finance: Lessons from Sweden

– Strong earnings in European consumer finance have drawn the attention of attackers, including large retailers and fintechs. To... maintain their position, banks must focus on the customer and transform their operating models.

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Article

Memo to the CFO: Get in front of digital finance—or get left back

– Companies are still in the early stages of applying digital technologies to finance processes in ways that will create more efficiencies,... insights, and value over the long term. Here is how the CFO can lead the way.
Interview

Bringing agile to IT infrastructure: ING Netherlands’ agile transformation

– IT executives seldom associate agile with infrastructure. In this interview, the head of ING Netherlands’ IT infrastructure... function explains how his team carried out an agile transformation.
Video

The Philippines growth dialogues: Kristine Romano, Nestor A. Espenilla Jr., and Nestor Tan

– In the third installment of this series, business leaders discuss important recent trends in the banking sector.
Article

A vision for European life insurance: The time for bold actions has come

– To survive and thrive in the coming years, European life insurance players must adapt by embracing six bold moves.
Article

Payment disputes in banking: A pathway to deeper customer relationships

– Transforming the dispute-resolution process can provide banks with an opportunity to solidify bonds with their customers while... driving down costs.
Report

Global insurance insights: An overview of recent trends in life, P&C, and health

– The following article is an extract from the annual white paper of the McKinsey Global Insurance Pools team. The report describes... global trends in the insurance industry, leveraging the McKinsey Global Insurance Pools database.
Interview

Transforming a bank by becoming digital to the core

– Understanding what it takes to act like a tech company requires a few key breakthroughs, as this interview with the CIO for DBS... Bank highlights.
Article - McKinsey Quarterly

AI’s growing impact

– Smart machines are giving storytellers and risk managers alike a helping hand.
Article

Basel III: The final regulatory standard

– Basel III’s finalized regulatory standards will have less impact than was first assumed, but banks still need a holistic... approach to capital management.
Article

Evolving insurance cost structures

– How incumbents can adapt and save to remain competitive in the digital age.
Artikel

Telematics: Poised for strong global growth

– An expanding array of telematics devices and services, combined with focused government mandates, will help the technology break... into the mainstream.
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