Past Events

Americas

Agile productivity

– Presenters: Khushpreet Kaur, partner, and Selim Sulos, associate partner

COVID-19 is accelerating structural shifts, and the call for agile operating models has never been clearer. We discuss how insurers are rethinking their operating models and how to organize the return to work in light of industry trends.

The impact of climate change on the NA insurance industry

– Presenters: Kia Javanmardian, senior partner, and Hamid Samandari, senior partner

We look at how the nature of physical risk, socioeconomic risk, and liability risk is changing due to climate change. The business outcome of these shifts and their impact on the insurance industry will have likely implications through 2030.

How capital in the industry is changing

– Presenter: Ari Chester, partner

In light of the many influences the COVID-19 pandemic is having on the industry, we share our insights on the factors that are driving alternative capital investments historically, and what implication the current situation will have going forward.

The impact of COVID-19 on middle markets

– Presenters: Kia Javanmardian, senior partner, and Rohit Sood, senior partner

We share our insights on a potential path P&C carriers can pursue to unlock increased profitability. We look at key design principles to consider in developing the right approach to transformation, the necessary building blocks to cover the end-to-end P&C value chain, and the rationale for undertaking the transformation now.

Back to work

– Presenters: Julie Goran, partner, and Andy Fong, partner

As insurers focus on returning to the workplace, we discuss how employees are feeling about returning to the workplace, which factors can inform when and where to return, and which operating model changes and skills are needed to support the return.

The implications of COVID-19 on underwriting

– Presenters: Kia Javanmardian, senior partner, and Ari Chester, partner

The underwriting function in both life and P&C have been greatly impacted by the COVID-19 pandemic. We discuss how to achieve underwriting excellence in the next normal, how data collection must evolve to meet the changing environment, and how to accelerate the transformation that Is already under way, taking into account the implications of the current situation.

Resilience and in-force optimization

– Presenters: Alex D’Amico, senior partner, and Vivek Agrawal, senior partner

We look at the imperative for life carriers on in-force management, and discuss a framework for how to asses strategic options, a deep dive into AA-driven customer lifetime value, and a discussion on how to get started. We showed the increased importance of in-force management in the C-Suite, a comprehensive set of levers and actions, and concrete actions to take in the short run.

The implications of COVID-19 on digital and analytics

– Presenters: Rahil Jogani, partner; Ramnath Balasubramanina, senior partner; Krish Krishnakanthan, senior partner

How will the digital and analytics agenda of European insurance companies be reshaped by the COVID-19 pandemic? These unprecedented times are a turning point for the industry and will lead to acceleration of digital transformations. We look at how to drive successful business models and how new ways of working will help companies succeed in the next normal.

The implications of COVID-19 on personal auto insurance

– Presenters: Steven Kauderer, senior partner, and Chris McShea, partner

We discuss trends in auto insurance markets, the dramatic impact of stay-at-home orders and remote work on driving behavior, four potential scenarios in the coming months, and actions for auto insurance organizations with short-term, immediate response levers, as well as opportunities for longer-term shifts to COVID-19 challenges.

The implications of COVID-19 on distribution

– Presenters: Shannon Varney, partner, and Kaitlyn Young, associate partner

We discuss the implications of the COVID-19 pandemic on insurance distribution across channels, from agents and brokers, to direct sales and aggregators. We also present new insights on changes in consumer behavior across North America.

Scenario modelling on COVID-19

– Presenters: Kia Javanmardian, senior partner, and Hamid Samandari, senior partner

As the situation with COVID-19 evolves, insurers are shifting their thinking from the immediate response mode to more short to midterm resilience actions. We review the macroeconomic scenarios focusing on the unprecedented scale of the pandemic and discuss the major learnings from stress testing in the banking sector.

COVID-19 actions taken by Asian insurers

– Presenters: Vivek Agrawal, senior partner, and Bernhard Kotanko, senior partner

We take a look at lessons from Asian insurers, including both their immediate response to the crisis as well as their long-term response to decades of a low interest rate environment. We discuss major learnings and how these can serve as a blueprint for North American insurers.

COVID-19 implications for the NA insurance sector

– Presenters: Jon Godsall, partner, and Ari Chester, partner

In these unprecedented times, there are many uncertainties around how the COVID-19 pandemic will impact our lives and our livelihoods. We take a first look at the implications of the pandemic on the North American insurance industry and discuss strategic paths forward.

Asia

Digital bancassurance in China

– Presenter: Hongming Chen, associate partner

The impact of COVID-19 on the bancassurance channel was immediate and will continue to redefine the way insurers and banks partner going forward. As customers and banks accelerate their digital transformation, bancassurers need to move digital to the core. This webinar is in Chinese.

The digital hybrid agency channel in Asia

– Presenters: Arthur Bi, partner; Enoch Chan, associate partner; Hongming Chen, associate partner

The current climate amid COVID-19 demands an accelerated move toward a new distribution model. The outbreak has accelerated movement toward a digitally-enabled hybrid model of distribution, in which agents are supplemented by a full set of digital capabilities enabling them to interact with customers via a seamless omnichannel journey. This webinar is in Chinese.

Digital and analytics-driven bancassurance

– Presenters: Guillaume de Gantès, senior partner; Sumit Popli, partner; Amit Agarwal, partner; Vikas Gour, associate partner

The impact of COVID-19 on the bancassurance channel was immediate and will continue to redefine the way insurers and banks partner going forward. As customers and banks accelerate their digital transformation, bancassurers need to move digital to the core.

The digital hybrid agency channel in Asia

– Presenter: David Schiff, partner

The current climate amid COVID-19 demands an accelerated move toward a new distribution model. The outbreak has accelerated movement toward a digitally-enabled hybrid model of distribution, in which agents are supplemented by a full set of digital capabilities enabling them to interact with customers via a seamless omnichannel journey.

COVID-19 implications for the Asian insurance sector

– Presenter: Brad Mendelson, senior partner

In these unprecedented times, there are many uncertainties around how the coronavirus pandemic will impact our lives and our livelihoods. We take a first look at the implications of the pandemic on the Asian insurance industry and discuss strategic paths forward.

Europe

Reimagining the European insurance industry in the next normal

– Presenters: Stephan Binder, senior partner; Brad Mendelson, senior partner; and Kurt Strovink, senior partner

Over half a year after the peak of the coronavirus pandemic, we take a look forward to reimagine the European insurance industry in the next normal.

The impact of climate change on the insurance industry

– Presenter: Antonio Grimaldi, partner

We look at how the nature of physical risk, socioeconomic risk, and liability risk is changing due to climate change. The business outcome of these shifts and their impact on the insurance industry will have likely implications through 2030.

Our market view on the effects of COVID-19 on the European insurance market

– Presenter: Jonathan Deakin, partner

We share our house view on the impact on gross written premium (GWP) forecasts to 2025 versus pre-COVID-19 GWP levels with respect to P&C and health, and illustrate drivers of post-COVID-19 motor GWP growth for selected countries.

Next-generation insurance operating model built around agility

– Presenter: Mehmet Yenigun, partner

COVID-19 is accelerating structural shifts, and the call for agile operating models has never been clearer. We discuss how insurers are rethinking their operating models and how to organize the return to work in light of industry trends.

Market update on the current impact of COVID-19 on the insurance industry

– Presenter: Jonathan Deakin, partner

We look at the latest analyses across the market to gauge the impact of the pandemic. We also discuss innovations in insurance that have surfaced in light of the recent developments and how these will continue to develop in the upcoming months.

Implications of COVID-19 for insurance at the intersection of key industry sectors

– Presenter: Jonathan Deakin, partner

We discuss the impact of COVID-19 on some of the most affected industries—such as automotive and mobility, healthcare, and consumer goods—and look at which implications this will have for the insurance sector. We also present new insights on changes in consumer behavior across Europe.

Digital and analytics investments to make now

– Presenters: Johannes-Tobias Lorenz, senior partner; Sandra Sancier-Sultan, senior partner; Rui Neves, senior partner

How will the digital and analytics agenda of European insurance players be reshaped by the COVID-19 pandemic? These unprecedented times are a turning point for the industry and will lead to acceleration of digital transformations. We look at how to drive successful business models and how new ways of working will help companies succeed in the next normal.

The right strategy for the next normal

– Presenter: Jonathan Deakin, partner

What strategies should leaders drive in light of the coronavirus pandemic for the mid- to long run? We look at what matters now to plan for beyond the immediate COVID-19 response towards the next normal.

Implications for COVID-19 on insurance distribution across channels

– Presenter: Simon Kaesler, partner

We discuss the implications of the COVID-19 pandemic on insurance distribution across channels, from agents and brokers, to direct sales, bancassurance, and aggregators.

Life insurance: Expected impact of COVID-19 and how insurers can respond

– Presenter: Pierre-Ignace Bernard, senior partner

We discuss our analysis of the impact of the crisis on the European life insurance sector and share observations on potential responses and priorities in the coming months.

Productivity in life and P&C insurance; in-force optimization

– Presenter: Georg Henig, partner

We discuss the implications of the COVID-19 pandemic on the resilience of the future operating model under different scenarios, both in life and P&C insurers, as well as the implications on life in-force books and how the in-force business can be optimized.

The impact of COVID-19 on P&C insurers and possible strategic responses

– Presenter: Sylvain Johansson, senior partner

The expected impact of the COVID-19 pandemic will go far beyond the immediate need for operational stabilization, but which effects can we anticipate in the months to come? Strategic responses should take place across six dimensions, including sales support, efficiency and cost optimization, product and service innovation, consolidation and new partnerships, new ways of working, and engagement with public stakeholders.

Using scenario modelling to understand the coronavirus pandemic

– Presenter: Simon Behm, partner

As the situation with COVID-19 evolves, insurers are shifting their thinking from the immediate response mode to more short to midterm resilience actions. We review the macroeconomic scenarios focusing on the unprecedented scale of the pandemic and discuss the major learnings from stress testing in the banking sector.

The implications of COVID-19 on the European insurance industry

– Presenter: Stephan Binder, senior partner

In these unprecedented times, there are many uncertainties around how the COVID-19 pandemic will impact our lives and our livelihoods. We take a first look at the implications of the pandemic on the European insurance industry and discuss strategic paths forward.