Technical Issues

How do I report a technical issue related to Mckinsey.com?

To report a technical issue with mckinsey.com, please email info@support.mckinsey.com. We appreciate your feedback.

Why haven't I received any emails regarding McKinsey publications for a while?

We are sorry you have not been receiving our emails. This may be the result of spam filter settings on your computer or company network. Please email us at info@support.mckinsey.com and we will attempt to identify the cause.

If your Internet provider or email application filters incoming email, please add McKinsey.com to your list of approved senders to ensure that you receive our email newsletters and alerts.

Why can't I download a PDF?

Please note that only registered users can download PDFs. In order to view PDF files, you must have Adobe Reader installed on your computer. To obtain a copy of this software, please visit the Adobe website.