Telecommunications Insights

Interview

Gene therapy for telecom operators: An interview with Jon Fredrik Baksaas

– The former GSMA chairman and Telenor CEO discusses what telecoms operators need to do to adapt in the new competitive landscape.
Video

Telecom opportunities in the Middle East and Africa

Operators who haven't focused on the unique demands of consumers in the region can regain the trust of the more than 1 billion subscribers to mobile broadband there—who represent 19 percent of global telecom revenues—using a five-element strategy. Learn more in the video or read the article or full report.

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More insights

Video

Society 3.0: Using technology to improve public goods

– Vodafone Group CEO Vittorio Colao discusses why technology should not merely increase productivity but also benefit society at... large.
Article

Telematics: Poised for strong global growth

– An expanding array of telematics devices and services, combined with focused government mandates, will help the technology break... into the mainstream.
Article

Unlocking value from IoT connectivity: Six considerations for choosing a provider

– Companies must take a more nuanced look at connectivity providers as the Internet of Things evolves.
Report

Japan at a crossroads: The 4G to 5G (r)evolution

– The country can leverage next-generation networks to boost industries, spur innovation, and regain technology leadership for a... prosperous telecom sector.
Article - McKinsey Quarterly

Putting the right price on customer interactions

– Consumers are willing to pay more for choice in their interactions, yet most companies remain perplexed about which ones their... customers really want—and how much to charge for them.
Article

How tech giants deliver outsized returns—and what it means for the rest of us

– Networks and platforms reign within high tech, media, and telecom. Understanding the sector’s dynamics is increasingly important... for executives in all industries.
Article

Regaining mobile’s grip on network connectivity

– While mobile operators struggle to tap into adjacent pools of value, they could be overlooking real threats to their core business.
Report

Following the user: Middle East telcos on the journey to a digital customer experience

– Our new report, Following the user: Middle East telcos on the journey to a digital customer experience, highlights the... opportunity for telecom players amid digital disruption. Although there is room to take advantage, many Middle Eastern telcos are behind the curve. Understanding the digital customer experience could help them build agility to compete.
Article

A future for mobile operators: The keys to successful reinvention

– By transforming their networks and operations with the newest technologies, mobile operators could double their cash-flow conversion... within five years.
Article

Overwhelming OTT: Telcos’ growth strategy in a digital world

– Incumbents are now asking if digital is a threat to or an opportunity for their business model. Beyond operational efficiency,... they will need to focus on excellence in execution.
Interview

Cheaper, simpler, better for customers: Outsourcing without trade-offs

– Instead of “insourcing” or “reshoring,” a revamped approach to outsourcing can improve customer experience,... explains Vodafone Spain’s Carmen López-Suevos Hernández in an interview.
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