February 27, 2021How do you weave digital into the operations of your entire organization? Scaling the next-generation operating model isn’t easy, but companies that raise their aspirations and expand their toolkits can capture impact across the board. Learn how in a new collection on digital service excellence, and browse highlights on reaching the next level. Three objectives to scale digital service operations successfully The imperatives for automation success Next-generation operating models for the next normal The future of customer experience: Personalized, white-glove service for all Simple, predictive, proactive, responsive: The future of customer operations Beyond contactless operations: Human-centered customer experience An executive primer on artificial general intelligence Operations management, reshaped by robotic automation Sales automation: The key to boosting revenue and reducing costs Making healthcare more affordable through scalable automation Automation in government: Harnessing technology to transform customer experience Lean management or agile? The right answer may be both Building the vital skills for the future of work in operations Breaching the great wall to scale Unlocking enterprise efficiencies through zero-based design