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Digital service excellence

February 27, 2021How do you weave digital into the operations of your entire organization? Scaling the next-generation operating model isn’t easy, but companies that raise their aspirations and expand their toolkits can capture impact across the board. Learn how in a new collection on digital service excellence, and browse highlights on reaching the next level.

Three objectives to scale digital service operations successfully

The imperatives for automation success

Next-generation operating models for the next normal

The future of customer experience: Personalized, white-glove service for all

Simple, predictive, proactive, responsive: The future of customer operations

Beyond contactless operations: Human-centered customer experience

An executive primer on artificial general intelligence

Operations management, reshaped by robotic automation

Sales automation: The key to boosting revenue and reducing costs

Making healthcare more affordable through scalable automation

Automation in government: Harnessing technology to transform customer experience

Lean management or agile? The right answer may be both

Building the vital skills for the future of work in operations

Breaching the great wall to scale

Unlocking enterprise efficiencies through zero-based design

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