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Wanted: Culturally competent doctors

Employees who said they had a preferred primary care provider (PCP) were more likely to have had “delightful” healthcare experiences; employees of color in particular were around 11 percentage points more likely to have had “delightful” experiences if they had a PCP. Why? A doctor, nurse, or physician’s assistant who is culturally competent can understand and validate personal identities and experiences.

Workers with a primary clinician were more likely to have positive healthcare experiences, particularly for employees of color and LGBTQ+ employees.
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To read the article, see “Income alone may be insufficient: How employers can help advance health equity in the workplace,” December 3, 2021.