Employees who said they had a preferred primary care provider (PCP) were more likely to have had “delightful” healthcare experiences; employees of color in particular were around 11 percentage points more likely to have had “delightful” experiences if they had a PCP. Why? A doctor, nurse, or physician’s assistant who is culturally competent can understand and validate personal identities and experiences.
To read the article, see “Income alone may be insufficient: How employers can help advance health equity in the workplace,” December 3, 2021.