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Soft skills, strong impacts

The pandemic has dramatically accelerated the need for new skills in the workforce, with social and emotional skills high in demand. The proportion of companies addressing empathy and interpersonal skills doubled in 2020, according to our newest McKinsey Global Survey on reskilling.

Most of the skills that companies are increasingly focused on developing are social, emotional, and advanced cognitive.
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To read the article, see “Building workforce skills at scale to thrive during—and after—the COVID-19 crisis,” April 30, 2021.