COVID-19 Retail March 5, 2021Online retail has been growing consistently. But in 2020, consumers went all in; in the United Kingdom, for example, e-commerce growth leapt nearly fivefold. Other countries also saw large gains. We strive to provide individuals with disabilities equal access to our website. If you would like information about this content we will be happy to work with you. Please email us at: McKinsey_Website_Accessibility@mckinsey.com To read the report, see The future of work after COVID-19, February 18, 2021.