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COVID-19 has made South Africans much more comfortable with online banking

Forty-five percent of South Africans said they’d visit physical bank branches less often, while 42 percent said they’d increase online and mobile interactions with their banks.

42% of South African respondents expect to increase online and mobile banking interactions while 45% expect to decrease physical visits. 37% expect to phone in less to a physical branch.
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To read the article, see “Beyond COVID-19: Charting the road to recovery for South African insurers,” November 2, 2020.