McKinsey quote of the day

“The pandemic has accelerated the adoption of new guest-facing technology by, probably, a decade in the course of a couple of years. . . . We think that this was the inevitable path that hospitality was headed toward; it’s just been accelerated.”

Francis Davidson, cofounder and CEO of Sonder, on how the pandemic changed hospitality in “Travel Disruptors: Sonder’s Francis Davidson on the future of hospitality